Hybrid IT Service Operations Lead (6-month Contract)

Intec Select; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

Intec Select is seeking an experienced IT Service Operations Manager to lead the Service Desk function in London. The ideal candidate will possess strong operational management experience, team leadership skills, and a deep understanding of IT Service Management practices. Responsibilities include managing support operations to ensure SLA achievement, driving continuous improvement initiatives, and overseeing supplier relationships. This hybrid role offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven line management and team leadership experience.
• Strong understanding of SLAs and IT Service Management practices.
• Experience with Service Management platforms like ServiceNow.

Responsibilities

• Lead and manage the IT Service Desk function.
• Oversee 1st and 2nd line support operations.
• Drive proactive problem management and trend analysis.
• Manage supplier and third-party relationships.

Skills

Team leadership

Service Level Agreements

Service Management platforms

Agile methodologies

Stakeholder management

Analytical problem-solving

Lean process improvement

Tools

ServiceNow

Freshservice

TopDesk

Nexthink

SharePoint

Confluence

Job description

Intec Select is seeking an experienced IT Service Operations Manager to lead the Service Desk function in London. The ideal candidate will possess strong operational management experience, team leadership skills, and a deep understanding of IT Service Management practices. Responsibilities include managing support operations to ensure SLA achievement, driving continuous improvement initiatives, and overseeing supplier relationships. This hybrid role offers an opportunity to make a significant impact in a dynamic environment.