IT Service and Support

Sofina Foods; Malton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive rates

Online Benefits Hub

Canteen

Life insurance

On-site parking

Company pension

Referral programme

Health & wellbeing programme

Job summary

Sofina Foods is seeking an IT/OT support professional to join our UK team. You will provide end-user IT assistance across the UK & ROI, resolve incidents, and drive process improvements in a fast-moving FMCG environment.

You will work both independently and with a wider IT group, adapting to flexible hours to meet business needs while maintaining high customer service and ownership of issues from start to finish.

Qualifications

• Strong customer service focus with a professional and helpful approach.
• Passion for IT and its practical application in a business context.
• Experience in FMCG or manufacturing environments is advantageous.
• Excellent problem solving, clear communication, and collaboration skills.
• Independent as well as team-oriented, with ownership and accountability.
• Continuous improvement mindset and willingness to learn and adapt.
• Familiarity with IT service desk concepts and ITIL-like workflows is beneficial.
• Flexible approach to working hours to support business needs.

Responsibilities

• Provide effective IT and OT support to end users across the UK & ROI.
• Manage and resolve service requests and incidents promptly and professionally.
• Deliver functional changes and support business process improvements.
• Collaborate with users and internal teams to understand requirements and implement solutions.
• Investigate issues, identify root causes, and implement corrective actions.
• Maintain strong focus on customer service and end user satisfaction.
• Support continuous improvement initiatives across IT services and processes.
• Take ownership of issues and communicate progress clearly to resolution.
• Record and manage requests and incidents using IT service desk tools.
• Work both independently and with the wider IT team; adapt to changing hours as needed.

Job description

Location

Malton, North Yorkshire

Company

Sofina Foods

Hours of Work

Full-time

The Ideal Candidate

• Strong customer service focus with a professional and helpful approach
• Passion for IT, technology, and its practical application within a business
• Experience in an FMCG or manufacturing environment would be advantageous
• Strong problem solving skills with an inquisitive and solutions focused mindset
• Clear and effective communication skills
• Comfortable working independently as well as collaboratively within a team
• Strong continuous improvement mindset with a desire to find better ways of working
• Accurate, methodical, and detail oriented with a strong sense of ownership
• IT literate with good conflict management and interpersonal skills
• Familiarity with IT service desk tools and best practices would be advantageous
• Flexible approach to working hours, with the ability to support business needs beyond traditional 9 to 5 hours
• Keen to learn, develop, and build a career within an IT function

Company Information

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.
With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.
At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.
Our vision is to be the most successful food company in the world - If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Country Code

GB

Why Sofina Foods?

• Competitive rates
• Online Benefits Hub
• Canteen
• Life insurance
• On-site parking
• Company pension
• Referral programme
• Health & wellbeing programme

Salary

Competitive

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Your Key Responsibilities

• Provide effective IT and OT support to end users across the UK & ROI
• Manage and resolve service requests and incidents, ensuring issues are addressed promptly and professionally
• Deliver functional changes and support business process improvements
• Work closely with users and internal teams to understand requirements and identify effective solutions
• Investigate issues, identify root causes, and implement appropriate corrective actions
• Maintain a strong focus on customer service and end user satisfaction
• Support continuous improvement initiatives across IT services and processes
• Take ownership of issues and ensure effective communication through to resolution
• Use IT service desk tools and processes to accurately record and manage requests and incidents
• Work collaboratively with the wider IT team while also being confident working independently
• Maintain a flexible approach to working hours to support business requirements

Summary

Support the delivery of effective IT services across the UK & ROI, helping colleagues resolve IT and OT issues while driving functional improvements and delivering a positive end user experience.