IT School Technician

Cognita Schools; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Free lunch during term

School fee discount

Exclusive third-party discounts

Ongoing professional development

Job summary

Cognita Schools in London invites an experienced IT School Technician to join our dedicated team. You will deliver reliable 2nd and 3rd line IT support across the school, ensuring security, uptime, and user satisfaction for staff and students.

You will maintain core infrastructure, perform routine hardware and network maintenance, and contribute to technology initiatives and classroom transformation. Strong communication, proactive problem solving, and a practical IT mindset are essential for

Qualifications

• Several years’ experience in 1st or 2nd line IT support.
• Strong knowledge of Windows 11 and Intune.
• Experience with Apple devices (iPad, MacBook) and Jamf.
• Excellent communication and problem-solving abilities.
• Relevant certifications such as ITIL and CompTIA are desirable.

Responsibilities

• Provide 2nd and 3rd line IT support across the school.
• Maintain core infrastructure and hardware/network services.
• Resolve incidents with onsite and remote support.
• Maintain site documentation and inventories.

Skills

Windows 11

Customer-focused support

Problem-solving

Excellent communication

Education

ITIL certification

JAMF 100/200 certification

CompTIA A+/Network+/Security+ certificates

Tools

Intune

Jamf

Apple devices management

Job description

About Cognita

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, \"Thrive in a rapidly evolving world\".

Full-Time | Permanent

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, \"Thrive in a rapidly evolving world\".

IT School Technician

We now have an exciting opportunity for an experienced IT School Technician to join our fantastic team.

About the Role

We are seeking a proactive and customer-focused School IT Technician to deliver high-quality 2nd and 3rd line support across our school. In this key role, you will ensure the reliable operation, security, and continuous improvement of IT services, supporting both staff and students in their day-to-day technology needs. You will be responsible for maintaining core infrastructure, carrying out routine maintenance of hardware and network services, and resolving technical incidents through a mix of onsite and remote support, all while meeting agreed service levels. Alongside this, you will contribute to wider technology initiatives and transformation projects, helping to enhance systems that enable effective teaching and learning. Maintaining accurate site documentation, including hardware and software inventories, will also be essential to ensure compliance and operational efficiency.

To view our Role Profile, please click here .

Who We Are Looking For

We are looking for a customer-focused and experienced IT professional who thrives in a fast-paced, user-facing environment. You will have several years’ experience in a 1st or 2nd line support role, with strong technical knowledge of Windows 11 and Intune, alongside Apple devices including iPads, MacBooks, and Jamf. The ideal candidate is proactive, able to work under pressure, and confident using their initiative to resolve issues efficiently while delivering an excellent user experience. You will bring outstanding communication skills, both written and verbal, and a methodical, analytical approach to problem solving, paired with the creativity to find effective solutions. Experience working onsite, particularly within a school or similar setting, is desirable, as are relevant certifications such as ITIL, JAMF 100/200, or CompTIA qualifications (A+, Network+, Security+), although these are not essential.

Benefits at Cognita

• Competitive salary depending upon qualifications and experience
• Enrolment in our company pension scheme
• Free lunch provided during Term Time
• School fee discount
• Exclusive third-party discounts
• Ongoing professional development
  

Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on Recruitment of Ex-Offenders is included within the Application Guidance.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.