IT School Technician

Cognita Asia Holdings Pte Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension

Free lunch during Term Time

School fee discount

Exclusive third-party discounts

Professional development

Job summary

Cognita is hiring a School IT Technician to provide 2nd and 3rd line support across our schools in a hybrid environment. You will ensure reliable IT services, secure configurations, and proactive improvements for staff and students.

The role requires hands-on experience with Windows 11, Intune, and Apple devices (iPads, MacBooks) and a proactive, customer-focused approach. ITIL or Jamf/CompTIA basics are helpful but not essential.

Qualifications

• Experience in 1st/2nd line IT support in a school or similar setting.
• Familiarity with Windows 11, Intune and Apple device management (iPads, MacBooks).
• ITIL or similar certifications are advantageous but not required.

Responsibilities

• Deliver high-quality 2nd and 3rd line IT support to staff and students.
• Maintain core IT infrastructure, hardware maintenance, and network services.
• Handle on-site and remote incidents, meeting service levels and documenting actions.
• Contribute to IT projects and maintain accurate asset inventories.

Skills

2nd/3rd line IT support

Customer-focused

Strong communication

Problem solving

Onsite support

Proactive

Tools

Windows 11

Intune

Jamf

Job description

Full-Time | Permanent

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".

About the Role:

We are seeking a proactive and customer-focused School IT Technician to deliver high-quality 2nd and 3rd line support across our school. In this key role, you will ensure the reliable operation, security, and continuous improvement of IT services, supporting both staff and students in their day-to-day technology needs. You will be responsible for maintaining core infrastructure, carrying out routine maintenance of hardware and network services, and resolving technical incidents through a mix of onsite and remote support, all while meeting agreed service levels. Alongside this, you will contribute to wider technology initiatives and transformation projects, helping to enhance systems that enable effective teaching and learning. Maintaining accurate site documentation, including hardware and software inventories, will also be essential to ensure compliance and operational efficiency.

Who We Are Looking For:

We are looking for a customer-focused and experienced IT professional who thrives in a fast-paced, user-facing environment. You will have several years’ experience in a 1st or 2nd line support role, with strong technical knowledge of Windows 11 and Intune, alongside Apple devices including iPads, MacBooks, and Jamf. The ideal candidate is proactive, able to work under pressure, and confident using their initiative to resolve issues efficiently while delivering an excellent user experience. You will bring outstanding communication skills, both written and verbal, and a methodical, analytical approach to problem solving, paired with the creativity to find effective solutions. Experience working onsite, particularly within a school or similar setting, is desirable, as are relevant certifications such as ITIL, JAMF 100/200, or CompTIA qualifications (A+, Network+, Security+), although these are not essential.

Benefits at Cognita:

• Competitive salary depending upon qualifications and experience
• Enrolment in our company pension scheme
• Free lunch provided during Term Time
• School fee discount
• Exclusive third-party discounts
• Ongoing professional development

Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on Recruitment of Ex-Offenders is included within the Application Guidance.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.