IT Relationship Manager – Finance Software & SaaS

Chapman Tate Associates; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Chapman Tate Associates is seeking an IT Business Relationship Manager to manage stakeholder relationships and align technology solutions with business needs in the Financial Software sector. The role focuses on software licensing, SaaS platforms and delivering ongoing value, with hybrid/remote UK work and exposure to finance, audit and accounting environments.

You will collaborate with internal teams to optimise software utilisation, renewals and drive adoption while building trust with senior

Qualifications

• Customer Success Management: Managing software or SaaS relationships, driving adoption, supporting renewals and ensuring long-term customer satisfaction.
• IT Business Relationship Management: Building strong internal stakeholder relationships and aligning technology solutions with business needs.
• Account Management: Managing existing relationships, identifying opportunities for additional services and delivering commercial value.
• Client Relationship Management: Supporting key stakeholders within Finance, Audit, Tax, Accounting or wider professional services environments.
• Software Licensing & Solutions: Understanding software subscriptions, licensing agreements, renewals and related technology services.

Responsibilities

• Developing and maintaining strong relationships with internal stakeholders, senior management and business decision-makers.
• Acting as a trusted point of contact for software licensing, SaaS platforms and related technology solutions.
• Understanding business requirements and identifying opportunities to improve software utilisation, adoption and overall value.
• Supporting software licence renewals, subscription management and opportunities to introduce additional solutions.
• Working collaboratively with technical, commercial and operational teams to ensure a seamless stakeholder experience.
• Proactively managing relationships, resolving challenges and ensuring high levels of stakeholder satisfaction.
• Identifying opportunities to strengthen existing partnerships and support wider business objectives.

Skills

Customer Success

IT BRM

Account Management

Client Relationships

Software Licensing

Job description

Chapman Tate Associates is seeking an IT Business Relationship Manager to manage stakeholder relationships and align technology solutions with business needs in the Financial Software sector. The role focuses on software licensing, SaaS platforms and delivering ongoing value, with hybrid/remote UK work and exposure to finance, audit and accounting environments.

You will collaborate with internal teams to optimise software utilisation, renewals and drive adoption while building trust with senior