IT Business Relationship Manager

DGH Recruitment; Leeds; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

A global law firm in Leeds is seeking an experienced IT Business Relationship Manager to act as the primary interface between IT and business areas. You will build strong relationships with senior stakeholders, ensuring technology aligns with business goals. The ideal candidate will have a minimum of 5 years in relationship-focused roles and a proven track record of managing business demands. This position offers a hybrid work model and a competitive salary of £70,000 per annum.

Qualifications

• Minimum 5 years’ experience in relationship-focused roles within a business or IT environment.
• Proven track record of managing multiple business demands and developing structured change portfolios.
• Strong ability to present technology opportunities to non-technical stakeholders.

Responsibilities

• Act as the primary interface between IT and assigned business areas.
• Build and maintain strong relationships with senior stakeholders.
• Oversee governance processes for new technology initiatives.

Skills

Relationship management

Stakeholder engagement

Change management

Strategic alignment

Governance processes

Job description

IT Business Relationship Manager - Permanent - Leeds (Hybrid) - £70,000 per annum

A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis.

Key Responsibilities

• Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives.
• Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases.
• Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities.
• Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions.
• Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives.
• Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable.
• Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery.
• Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities.
• Lead technology reviews within assigned areas and contribute to design authorities and governance forums.
• Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts.
• Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.

Key Experience

• Minimum 5 years’ experience in relationship-focused roles within a business or IT environment.
• Proven track record of managing multiple business demands and developing structured change portfolios.
• Experience resolving conflicting requirements and achieving stakeholder alignment.
• Demonstrated experience working with senior leadership to understand and influence business strategy.
• Strong ability to present technology opportunities and concepts to non-technical stakeholders.
• Experience supporting governance frameworks, prioritisation processes, and architecture alignment.
• Knowledge of change management principles and ensuring effective adoption of new technology solutions.
• Relevant certifications such as BRMP or CBRM are advantageous