Information Technology Business Relationship Manager

Chapman Tate Associates; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Chapman Tate Associates is seeking an IT Business Relationship Manager to manage stakeholder relationships and align technology solutions with business needs in the Financial Software sector. The role focuses on software licensing, SaaS platforms and delivering ongoing value, with hybrid/remote UK work and exposure to finance, audit and accounting environments.

You will collaborate with internal teams to optimise software utilisation, renewals and drive adoption while building trust with senior

Qualifications

• Customer Success Management: Managing software or SaaS relationships, driving adoption, supporting renewals and ensuring long-term customer satisfaction.
• IT Business Relationship Management: Building strong internal stakeholder relationships and aligning technology solutions with business needs.
• Account Management: Managing existing relationships, identifying opportunities for additional services and delivering commercial value.
• Client Relationship Management: Supporting key stakeholders within Finance, Audit, Tax, Accounting or wider professional services environments.
• Software Licensing & Solutions: Understanding software subscriptions, licensing agreements, renewals and related technology services.

Responsibilities

• Developing and maintaining strong relationships with internal stakeholders, senior management and business decision-makers.
• Acting as a trusted point of contact for software licensing, SaaS platforms and related technology solutions.
• Understanding business requirements and identifying opportunities to improve software utilisation, adoption and overall value.
• Supporting software licence renewals, subscription management and opportunities to introduce additional solutions.
• Working collaboratively with technical, commercial and operational teams to ensure a seamless stakeholder experience.
• Proactively managing relationships, resolving challenges and ensuring high levels of stakeholder satisfaction.
• Identifying opportunities to strengthen existing partnerships and support wider business objectives.

Skills

Customer Success

IT BRM

Account Management

Client Relationships

Software Licensing

Job description

IT Business Relationship Manager – Financial Software & Solutions

Location: UK | Hybrid / Remote

The Opportunity

Chapman Tate Associates is working with an established and growing organisation operating within the Financial Software and Professional Services sector, seeking an experienced IT Business Relationship Manager to manage and develop key stakeholder relationships.

This is an excellent opportunity for someone who thrives on building long-term relationships, understanding business requirements and ensuring organisations maximise the value of their software licensing, technology solutions and associated services.

We are particularly keen to hear from Customer Success Managers, IT Business Relationship Managers and Account Managers who have experience working within Finance, Audit, Tax, Accounting or SaaS environments.

Whether your background is in Customer Success, stakeholder management or relationship-led account management, we are interested in individuals who can build trust, manage expectations and identify opportunities to deliver additional value through technology.

The Role

You will play a key role in managing relationships with internal stakeholders, understanding their software and technology requirements and ensuring they receive the right solutions and ongoing support.

Key responsibilities include:

• Developing and maintaining strong relationships with internal stakeholders, senior management and business decision-makers.
• Acting as a trusted point of contact for software licensing, SaaS platforms and related technology solutions.
• Understanding business requirements and identifying opportunities to improve software utilisation, adoption and overall value.
• Supporting software licence renewals, subscription management and opportunities to introduce additional solutions.
• Working collaboratively with technical, commercial and operational teams to ensure a seamless stakeholder experience.
• Proactively managing relationships, resolving challenges and ensuring high levels of stakeholder satisfaction.
• Identifying opportunities to strengthen existing partnerships and support wider business objectives.

About You

We are looking for a relationship-driven professional who understands how technology and software solutions support business operations.

We would be particularly interested in hearing from individuals with experience in:

• Customer Success Management: Managing software or SaaS relationships, driving adoption, supporting renewals and ensuring long-term customer satisfaction.
• IT Business Relationship Management: Building strong internal stakeholder relationships and aligning technology solutions with business needs.
• Account Management: Managing existing relationships, identifying opportunities for additional services and delivering commercial value.
• Client Relationship Management: Supporting key stakeholders within Finance, Audit, Tax, Accounting or wider professional services environments.
• Software Licensing & Solutions: Understanding software subscriptions, licensing agreements, renewals and related technology services.

Ideally, you will have worked within a financial software provider, accountancy practice, audit or tax advisory organisation, or a business delivering specialist software solutions.

Experience with ERP, Accounting Software, Financial Management Systems, Tax Technology, Audit Software or broader B2B SaaS solutions would be highly advantageous.

Why This Opportunity?

This is not a traditional new-business sales role.

The focus is on building relationships, managing stakeholders, delivering customer success and maximising the value of existing software and technology solutions.

For an experienced Customer Success Manager looking to broaden their responsibilities into strategic IT business relationship management, this could be an excellent next step.

Equally, individuals already working in IT Business Relationship Management or relationship-led Account Management will find an opportunity to apply their experience within a specialist technology environment.

Interested in Finding Out More?

At Chapman Tate Associates, we would welcome conversations with experienced Customer Success Managers, IT Business Relationship Managers and Account Managers who have a passion for technology, stakeholder engagement and long-term relationship development.

If you have experience within Finance, Audit, Tax, Accounting or SaaS solutions, we would be particularly keen to hear from you.