IT Process Analyst — ISO & ITIL Improvement Lead

Fareham Introduction Saab Uk; Three Legged Cross; On-site; GBP 50,000 - 70,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes across IT and Business Systems, aligning with ISO standards. You will map workflows, maintain documentation, and support audits.

Collaborate with IT, Cyber Security, Engineering, HR, and Operations to ensure practical processes, train colleagues, and drive a culture of continuous improvement aligned with Saab's values.

Qualifications

• Experience as IT Process Analyst or equivalent.
• Knowledge of ISO 20000/27001/9001.
• Experience supporting audits and maintaining evidence.
• Familiarity with ITIL and ITSM practices.
• Skilled in translating complex topics for diverse audiences.

Responsibilities

• Analyse, improve, and govern IT processes in alignment with ISO standards.
• Support audits and maintain evidence for compliance.
• Collaborate across IT, Cyber Security, Engineering, HR, and Operations; train colleagues.

Skills

IT Process Analyst experience

ISO standards knowledge

Audit support

ITIL/ITSM

Process mapping tools

Clear communication

Tools

Visio

Lucidchart

BPMN

ServiceNow

Jira Service Management

Job description

Saab UK is seeking an IT Process Analyst to analyse, improve, and govern IT processes across IT and Business Systems, aligning with ISO standards. You will map workflows, maintain documentation, and support audits.

Collaborate with IT, Cyber Security, Engineering, HR, and Operations to ensure practical processes, train colleagues, and drive a culture of continuous improvement aligned with Saab's values.