IT Process Analyst: ISO Compliance & Process Improvement

Fareham Introduction Saab Uk; Four Marks; On-site; GBP 42,000 - 62,000; Full time

Job summary

Saab UK is seeking an IT Process Analyst to support IT and Business Systems by analysing, improving, and governing IT processes in line with ISO standards. The role involves creating high‑quality process documentation, SOPs, and working with stakeholders across IT, Cyber Security, Engineering, HR and Operations.

You will contribute to change management, risk assessments, and audits, ensuring accuracy, compliance, and traceability in Saab's governance framework.

Qualifications

• Proven experience as IT Process Analyst or similar.
• Strong knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).
• Excellent communication skills.

Responsibilities

• Analyse, improve, and govern IT processes.
• Align IT processes with ISO standards.
• Support audits and maintain evidence.
• Engage stakeholders across IT, Cyber Security, Engineering, HR and Operations.
• Develop process documentation, SOPs, and work instructions.

Skills

ISO standards

ITIL

Process mapping

Visio

Lucidchart

BPMN

ServiceNow

Jira Service Management

Tools

ServiceNow

Jira Service Management

Job description

Saab UK is seeking an IT Process Analyst to support IT and Business Systems by analysing, improving, and governing IT processes in line with ISO standards. The role involves creating high‑quality process documentation, SOPs, and working with stakeholders across IT, Cyber Security, Engineering, HR and Operations.

You will contribute to change management, risk assessments, and audits, ensuring accuracy, compliance, and traceability in Saab's governance framework.