IT Operations Specialist: Internal Support & MSP Liaison

ProTech Recruitment Ltd; Hemel Hempstead; On-site; GBP 41,000 - 50,000; Full time

Job summary

ProTech Recruitment Ltd in Hemel Hempstead is seeking an IT Operations Specialist to support internal IT operations, coordinate external IT providers and help improve technology services across the organisation.

This role combines hands-on IT support, service coordination and continuous improvement, with a focus on internal operations rather than advanced infrastructure engineering.

If you take ownership, enjoy helping people and delivering excellent IT support, we’d love to hear from you.

Qualifications

• 1st/2nd line IT support and IT operations experience.
• Solid knowledge of Microsoft 365, AD, and Azure/Entra ID.
• Experience with IT ticketing systems and incident management.

Responsibilities

• Provide day-to-day IT support across Microsoft 365, hardware, software and networking.
• Manage user accounts, permissions and IT equipment.
• Coordinate with external MSPs, handling escalations and ensuring issues are resolved.

Skills

IT support

Microsoft 365

Active Directory

Azure/Entra ID

Incident management

Job description

ProTech Recruitment Ltd in Hemel Hempstead is seeking an IT Operations Specialist to support internal IT operations, coordinate external IT providers and help improve technology services across the organisation.

This role combines hands-on IT support, service coordination and continuous improvement, with a focus on internal operations rather than advanced infrastructure engineering.

If you take ownership, enjoy helping people and delivering excellent IT support, we’d love to hear from you.