IT Operations Specialist

ProTech Recruitment Ltd; Hemel Hempstead; On-site; GBP 41,000 - 50,000; Full time

Job summary

ProTech Recruitment Ltd in Hemel Hempstead is seeking an IT Operations Specialist to support internal IT operations, coordinate external IT providers and help improve technology services across the organisation.

This role combines hands-on IT support, service coordination and continuous improvement, with a focus on internal operations rather than advanced infrastructure engineering.

If you take ownership, enjoy helping people and delivering excellent IT support, we’d love to hear from you.

Qualifications

• 1st/2nd line IT support and IT operations experience.
• Solid knowledge of Microsoft 365, AD, and Azure/Entra ID.
• Experience with IT ticketing systems and incident management.

Responsibilities

• Provide day-to-day IT support across Microsoft 365, hardware, software and networking.
• Manage user accounts, permissions and IT equipment.
• Coordinate with external MSPs, handling escalations and ensuring issues are resolved.

Skills

IT support

Microsoft 365

Active Directory

Azure/Entra ID

Incident management

Job description

IT Operations Specialist

Hemel Hempstead

Circa £45,000

Are you an experienced IT support professional who enjoys solving problems, helping people and making sure technology works the way it should?

We're recruiting for an established, successful business in Hemel Hempstead looking for an IT Operations Specialist to support its internal IT operations, coordinate external IT providers and help improve technology services across the organisation.

This is a varied, people-focused role combining hands-on IT support, service coordination and continuous improvement.

Key responsibilities

• Provide day-to-day IT support across Microsoft 365, hardware, software and networking.
• Manage user accounts, permissions, licences and IT equipment.
• Liaise with external Managed Service Providers (MSPs), coordinating escalations and ensuring issues are resolved.
• Monitor support tickets, maintain documentation and keep employees informed.
• Identify opportunities to improve IT services and coordinate smaller technology projects.

What we're looking for

• Experience in 1st/2nd line IT support, desktop support or IT operations.
• Good knowledge of Microsoft 365, Active Directory, Azure/Entra ID and general IT infrastructure.
• Experience with IT ticketing systems, troubleshooting and incident management.
• Excellent communication, organisation and problem-solving skills.
• A proactive, approachable attitude and a genuine interest in helping people.

Importantly, much of the specialist infrastructure work is handled by external IT providers. This position focuses on internal IT support, managing services and coordinating improvements rather than advanced infrastructure engineering.

If you're someone who takes ownership, enjoys working with people and takes pride in delivering excellent IT support, we'd love to hear from you.

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