IT Operations Engineer

Brand Partnership Group; City Of London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Accelerator Bonus

Company Sick Pay

Life Assurance

Aviva Pension

PerkBox discounts

Samsung and HP discounts

Job summary

Brand Partnership Group is looking for a second-line IT Operations Engineer to join the Central Support IT Operations team in London. You will handle escalated IT issues, own day-to-day Microsoft 365 and identity management, and keep devices secure across Autopilot and Intune.

You’ll work 2 days on-site and 3 days remote, with a permanent, full-time role and a 37.5-hour week. Salary up to £31,000 plus Accelerator Bonus, with pension, life assurance and other perks.

Qualifications

• Hands-on experience in second-line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are highly desirable for day-to-day automation.
• Root-cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non-technical users.

Responsibilities

• Solve escalated IT issues: find root causes, update users and cover the service desk when needed.
• Manage identity and Microsoft 365: joiners, movers, leavers, licences, MFA and access reviews.
• Keep devices running securely: manage Windows/mobile devices with Intune and Autopilot.
• Automate and improve: use PowerShell to simplify repetitive work and contribute to rollouts.
• Support security and resilience: respond to alerts and assist with audit evidence.
• Share knowledge and grow: maintain runbooks and help colleagues develop their skills.

Skills

Microsoft 365

Entra ID

Intune

PowerShell

Windows 11

ITIL

Tools

Intune

Autopilot

Job description

ARE YOU THE ONE?

Love getting to the root of a problem, not just closing a ticket? Join our Central Support IT Operations team and help keep our people connected, productive and secure. As our second-line IT Operations Engineer, you'll handle service desk escalations and take ownership of day-to-day Microsoft 365, identity and device management. Reporting to the IT Operations Manager, you'll support office staff, field managers and promoters. Bring your technical know-how, clear communication and curiosity. We'll give you hands-on ownership and room to grow your automation and Azure skills.

London | 2 days on-site, 3 days remote. Permanent | Monday-Friday, 37.5 hours per week

WHAT YOU'LL BE UP TO

• Solve escalated IT issues: find root causes, keep users updated against agreed SLAs, share fixes and cover the service desk when needed.
• Manage identity and Microsoft 365: handle joiners, movers and leavers, accounts, licences, MFA and access reviews across Entra ID and Microsoft 365 services.
• Keep devices running securely: deploy Windows and mobile devices with Intune and Autopilot, manage patching and asset records, and troubleshoot printers and office networks.
• Automate and improve: use PowerShell to simplify repetitive work, keep scripts in source control and contribute to rollouts, migrations and integrations.
• Support security and resilience: respond to alerts, report suspected incidents, help test recovery plans and gather ISO 27001 and Cyber Essentials audit evidence.
• Share knowledge and grow: keep runbooks and support articles current, help colleagues develop and build your skills supporting Azure services and automated data flows.

ARE YOU OUR PERFECT PARTNER?

• Hands-on experience in second-line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are highly desirable for day-to-day automation.
• Root-cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non-technical users.

WHAT YOU CAN EXPECT FROM US

• Salary up to £31,000 per annum + Accelerator Bonus
• Company Sick Pay + Life Assurance
• Aviva Pension
• PerkBox discounts + Samsung and HP discounts
• Opportunities to develop your automation and Azure skills

WHO ARE WE?

Brand Partnership Group empowers brands to move faster, think smarter and connect deeper. We drive change through future-focused insights, technology and impactful partnerships. Bridging brands and consumers to unlock growth, accelerate transformation and create meaningful, lasting impact.

POINTS TO NOTE

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Brand Partnership Group
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.