IT Operations & Platform Support (Hybrid-Remote UK)

Maitri Liverpool Limited; Liverpool; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Maitri Liverpool Limited is recruiting for an IT Operations role based in Liverpool. The position is permanent with hybrid working patterns (4 days remote) and full-time hours.

The role focuses on monitoring and supporting the company’s software platform and technical infrastructure to sustain day-to-day operations and growth. You will engage with customers and prospective clients, assist with onboarding and subscriptions, and coordinate with the development team to resolve technical issues

Responsibilities

• Monitoring servers, applications and associated IT systems.
• Identifying, analysing and troubleshooting technical faults.
• Carrying out routine system and operational checks.
• Escalating and coordinating more complex software or infrastructure issues.
• Supporting customers with technical and platform-related enquiries.
• Demonstrating the platform to prospective business users.
• Supporting customer onboarding and implementation.
• Liaising with businesses and prospective customers in India.
• Supporting UK business development, including visits to prospective clients.
• Maintaining accurate technical and customer-support records.

Job description

Maitri Liverpool Limited is recruiting for an IT Operations role based in Liverpool. The position is permanent with hybrid working patterns (4 days remote) and full-time hours.

The role focuses on monitoring and supporting the company’s software platform and technical infrastructure to sustain day-to-day operations and growth. You will engage with customers and prospective clients, assist with onboarding and subscriptions, and coordinate with the development team to resolve technical issues