IT Operations Manager – MS 365, Azure & Partner Governance

WRK digital; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

WRK digital is seeking an IT Operations Manager for its Manchester HQ to own the client-side relationship with the managed service partner and drive the Microsoft 365 estate.

This role is hands-on and strategic, reporting to the CTO, guiding Azure migration, security governance, and the integration of acquired businesses into a unified cloud and collaboration environment. You'll be visible across UK offices and manage procurement and supplier relationships as part of OT governance.

Qualifications

• Client-side ownership of an outsourced MSP.
• Strong Microsoft 365 knowledge (Entra ID, SharePoint, Teams).
• Azure, infrastructure and networking grounding to hold a partner to account.
• Genuinely hands-on; player-manager in a small team.
• Self-starting with clear, proactive follow-through.
• Clear, plain-spoken communication with non-technical colleagues.

Responsibilities

• Owning the day-to-day relationship with the MSP—service levels, escalations, incidents, performance.
• Delivering client-side workstreams and follow-ups to keep initiatives moving.
• Owning and driving the Microsoft 365 environment and horizon-scanning best practices.
• Supporting cloud and infrastructure changes as additional parts migrate.
• Bringing acquired businesses into the environment.
• Overseeing outsourced security service and contributing to governance and risk.
• Procurement, contracts, renewals and supplier relationships across OT.
• Being visible across UK offices and building broad relationships.

Skills

Client-side ownership

Microsoft 365

Azure knowledge

Hands-on

Self-starter

Communication

Tools

SharePoint

Teams

Power Platform

Entra ID

Azure

Job description

WRK digital is seeking an IT Operations Manager for its Manchester HQ to own the client-side relationship with the managed service partner and drive the Microsoft 365 estate.

This role is hands-on and strategic, reporting to the CTO, guiding Azure migration, security governance, and the integration of acquired businesses into a unified cloud and collaboration environment. You'll be visible across UK offices and manage procurement and supplier relationships as part of OT governance.