Global IT Operations Leader - Helpdesk & Networking

SPT Labtech Ltd; Cambridge; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

private medical insurance

generous pension plan

annual discretionary bonus

Job summary

SPT Labtech Ltd is seeking an experienced IT Operations Manager to own and run day-to-day IT across the UK and US. You will lead a small team, manage helpdesk operations, assets and user lifecycles, and drive M365 administration and network support.

You will shape the function by setting standards, building processes, and controlling service delivery end-to-end. The role reports to the IT Director and offers a competitive salary and comprehensive benefits.

Qualifications

• Demonstrable experience leading, developing and coaching a small IT team.
• Experience owning a helpdesk or service desk function with SLAs and ticket workflows.
• Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration.
• Working knowledge of Windows Server environments and admin tooling for M365/Google Workspace.
• Strong communication skills and the ability to manage stakeholders across sites and time zones.

Responsibilities

• Lead and develop a small IT team across UK and US.
• Set team standards, SLAs and escalation protocols; be first point of escalation for the operations team.
• Report operational performance to IT Director with queue metrics and capacity planning.
• Own helpdesk queue management and ticket triage.
• Oversee asset management and user lifecycle (starters/leavers/role changes).
• Oversee procurement of hardware/peripherals and IT documentation.
• Provide hands-on networking support and infrastructure maintenance.
• Support security operations including MFA policy enforcement and phishing simulations.

Skills

Team leadership

Networking & infrastructure

M365 administration

Helpdesk operations

Asset & user lifecycle management

Security operations

Tools

Windows Server

M365 Admin tooling

Google Workspace

VPN configuration

DNS/DHCP

VLANs

Multi-site / international IT

Job description

SPT Labtech Ltd is seeking an experienced IT Operations Manager to own and run day-to-day IT across the UK and US. You will lead a small team, manage helpdesk operations, assets and user lifecycles, and drive M365 administration and network support.

You will shape the function by setting standards, building processes, and controlling service delivery end-to-end. The role reports to the IT Director and offers a competitive salary and comprehensive benefits.