Cloud-First IT Operations Manager

AMS Group; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 Days Holiday (Buy an extra 5 days)

Birthday Off

Pension Scheme

Health cash plan

Company sick pay

Enhanced parental pay

Employee Assistance Programme

Job summary

AMS Group is a private equity‑backed accountancy and advisory firm undergoing a major technology transformation. The IT Operations Manager will be the key liaison with our MSP, ensuring reliable, secure service delivery across Microsoft 365, Azure and related tools, while guiding cloud adoption and cybersecurity governance.

You will oversee day‑to‑day operations, drive continual improvement, and align IT services with business needs in a hybrid working environment.

Qualifications

• Proven experience delivering IT operations in SME or growing businesses.
• Experience in professional services or regulated sectors is highly desirable.
• Strong track record of service delivery and continual improvement.
• Experience managing outsourced providers and ensuring SLAs are met.
• Experience supporting infrastructure and cloud projects, including migrations.

Responsibilities

• Own the relationship with the managed service partner across SLAs, incidents and performance.
• Manage day‑to‑day service delivery, acting as the main conduit between the business and outsourced providers.
• Oversee Microsoft 365, Azure, Entra ID, SharePoint and Teams environments and coordinate user access onboarding/offboarding.
• Support infrastructure and cloud change as we move to the cloud, including tenant work and migrations.
• Provide operational input into transformation programmes (CRM, onboarding, AI and automation, data).
• Contribute to cyber security governance and risk management across the estate.
• Manage contracts, renewals, suppliers and costs for technology services.

Skills

Communication skills

Stakeholder management

Proactive mindset

Service delivery

Tools

Microsoft 365

Azure

Entra ID

SharePoint

Teams

Power Platform

Job description

AMS Group is a private equity‑backed accountancy and advisory firm undergoing a major technology transformation. The IT Operations Manager will be the key liaison with our MSP, ensuring reliable, secure service delivery across Microsoft 365, Azure and related tools, while guiding cloud adoption and cybersecurity governance.

You will oversee day‑to‑day operations, drive continual improvement, and align IT services with business needs in a hybrid working environment.