IT Operations Lead: Cloud, Security & Automation

SF Partners; East Midlands; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Private pension

Healthcare scheme

Bonus

Job summary

SF Partners in the United Kingdom is seeking an IT Operations Manager to own a cloud-first corporate IT environment, spanning Microsoft 365, Entra ID and Intune. You will partner with senior leadership and vendors to ensure secure, reliable technology while continuously improving IT service delivery.

The role involves hands-on technical work, incident management and driving automation across international locations. Attractive package with growth opportunities in a fast-growing FinTech.

Qualifications

• Strong experience operating a modern Microsoft technology environment.
• Ability to combine hands-on technical work with service ownership and stakeholder management.
• Familiar with ITSM, IT security controls and engaging with MSPs.

Responsibilities

• Own day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints.
• Manage device lifecycle via Intune/Autopilot, including configuration and secure disposal.
• Oversee identity and access processes for joiners/movers/leavers.
• Administer MFA, Conditional Access and privileged access controls.
• Define the IT service model, SLAs, escalation and knowledge management.
• Coordinate MSP and external partner performance; ensure service delivery.
• Lead IT incident coordination and problem analysis with escalations.
• Support corporate security controls and ISO 27001 evidence.
• Help prepare for SOC 2 requirements and future audits.
• Maintain SaaS, licensing, asset and access records; identify risks.
• Automate repetitive tasks using Power Automate, Graph API and scripting.
• Develop operational metrics on service performance, access, devices and security.

Skills

Stakeholder management

Hands-on technical

Service ownership

Automation mindset

Tools

Microsoft 365

Entra ID / Azure AD

Intune and Autopilot

Windows endpoint management

Identity and Access Management

MFA and Conditional Access

Joiner, mover and leaver processes

ITSM and service delivery

MSP / outsourced technology provider management

Asset and SaaS management

Information security controls

ISO 27001

Automation of IT processes

Job description

SF Partners in the United Kingdom is seeking an IT Operations Manager to own a cloud-first corporate IT environment, spanning Microsoft 365, Entra ID and Intune. You will partner with senior leadership and vendors to ensure secure, reliable technology while continuously improving IT service delivery.

The role involves hands-on technical work, incident management and driving automation across international locations. Attractive package with growth opportunities in a fast-growing FinTech.