IT Operations Leader for SaaS Scale-Up (London)

Alfa AI; Greater London; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Private medical cover

Pension scheme

Birthday leave

Cycle-to-work

Job summary

Alfa AI is seeking an IT Operations Manager to lead our internal IT function across the UK and US. Based in London with a 4-day office pattern and Thursday WFH, you will shape the IT roadmap, drive performance and security, and partner with senior stakeholders to enable rapid growth.

You will manage a small team, balance strategy with hands-off governance, and ensure reliable, secure IT services that support a growing, globally distributed business.

Qualifications

• Proven experience directly managing and developing IT staff.
• Strong knowledge of Google Workspace and SaaS environments.
• Experience overseeing IT service delivery, performance and SLAs.
• Ability to plan, prioritise and manage multiple IT projects.
• Experience managing vendors and working with senior stakeholders.
• Understanding of IT security, access management and compliance.

Responsibilities

• Lead, coach and develop a small internal IT team supporting UK and US operations.
• Own the IT strategy and roadmap, aligning technology priorities with business objectives.
• Oversee IT service delivery, performance, SLAs, KPIs and continuous improvement.
• Plan and manage IT projects, coordinating resources, timescales, risks and delivery.
• Manage technology vendors, procurement, contracts, renewals and supplier performance.
• Oversee IT security, access management, compliance controls and audit readiness.
• Provide leadership across a modern SaaS environment including Google Workspace, Okta, Slack and Jira.
• Manage IT budgets, reporting and relationships with senior stakeholders.
• Ensure IT operations can support the needs of an evolving international business.

Skills

People management

IT leadership

Strategic planning

Stakeholder management

Cloud SaaS

Tools

Google Workspace

Okta

Slack

Jira

Job description

Alfa AI is seeking an IT Operations Manager to lead our internal IT function across the UK and US. Based in London with a 4-day office pattern and Thursday WFH, you will shape the IT roadmap, drive performance and security, and partner with senior stakeholders to enable rapid growth.

You will manage a small team, balance strategy with hands-off governance, and ensure reliable, secure IT services that support a growing, globally distributed business.