IT Manager

DeverellSmith Group; London Borough of Southwark; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Discretionary annual bonus

Hybrid working

Salary sacrifice pension

Private medical insurance

Group life cover

Income protection

Enhanced maternity/paternity pay

Professional membership subscription

Dog-friendly office

Fixed hours 9:30–18:00

Job summary

DeverellSmith Group is recruiting an IT Manager to lead UK IT support from our Central London base. The role combines hands-on end-user support with governance, asset management and supplier liaison within a hybrid work pattern (three days in the office, two from home).

You will be the main IT contact for the UK business, coordinating with Europe manangement and central IT. Benefits include private medical insurance, a pension salary sacrifice scheme, and a discretionary annual bonus.

Qualifications

• Solid experience in end-user IT support within a business setting.
• Hands-on Microsoft 365 knowledge, including Outlook, Teams and SharePoint.
• Experience handling user accounts, permissions, starters and leavers.
• Excellent record keeping across assets, orders and approvals.
• Ability to explain technical problems in plain English to non-technical colleagues.
• ITIL or Microsoft certification would help.

Responsibilities

• Provide day-to-day IT support for UK users across laptops, mobiles, printers and MS 365, owning issues to resolution.
• Run joiners, movers and leavers with HR and line managers, covering accounts and device handover and inductions.
• Manage IT assets, mobile contracts and Teams telephony, keeping stock records and approving invoices.
• Work with suppliers on quotes, orders and faults, and track the annual IT budget.
• Ensure new software goes through proper review/approval before purchase; manage access requests for systems like Yardi.
• Support UK SharePoint intranet and assist with access control, CCTV and door entry.

Skills

End-user IT support

Microsoft 365

User accounts & access

IT budgeting

Vendor liaison

Education

ITIL certification (advantage)

Tools

Yardi

Microsoft 365

Job description

IT Manager Central London (hybrid, three days in the office)

Package: 60,000 basic plus discretionary annual bonus, private medical insurance and a salary sacrifice pension

The company A major European real estate group with a commercial and residential portfolio across the UK, Germany and the Netherlands. Their London office opened in 2018 and has grown to around 80 people, with plenty of acquisition activity still going on. You'd be the main IT point of contact for the UK business, working closely with the group's central IT team in Europe.

The role

• Day-to-day support for UK users on laptops, mobiles, printers and Microsoft 365 (Outlook, Teams and SharePoint), owning each issue through to a fix or the right escalation
• Running joiners, movers and leavers with HR and line managers, from accounts and devices to IT inductions and getting kit back when people leave
• Managing IT assets, mobile contracts and Teams telephony, keeping stock records accurate and checking deliveries before invoices are signed off
• Working with suppliers on quotes, orders and faults, and preparing and tracking the annual IT budget
• Making sure new software goes through the proper review and approval process before anyone buys or installs it
• Raising and tracking access requests for business systems, including Yardi, and giving first-line support on them
• Looking after the UK SharePoint intranet and supporting the office manager on access control, CCTV and door entry

About you

• Solid experience in end-user IT support within a business setting
• Hands-on Microsoft 365 knowledge, especially Outlook, Teams and SharePoint
• Used to handling user accounts, permissions and starters and leavers
• Organised, with good record keeping across assets, orders and approvals
• Able to explain technical problems in plain English to non-technical colleagues
• Yardi, Teams telephony, IT asset management or an ITIL or Microsoft certification would all help

What's on offer

• 60,000 basic salary plus discretionary annual bonus
• 25 days holiday plus bank holidays
• Hybrid working, three days in the office and two from home
• Salary sacrifice pension
• Private medical insurance, group life cover and income protection
• Enhanced maternity and paternity pay (subject to eligibility)
• Professional membership subscription paid
• A dog-friendly office
• Monday to Friday, 9:30am to 6:00pm