Technical Services Analyst - Project Support 12 month FTC (Newcastle under Lyme)

Clear Destination Inc.; Newcastle-under-Lyme; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Private pension scheme

Profit related bonus scheme

Healthcare Private Medical Scheme

Virtual GP access

Life assurance policy

Extra leave - buy more holiday

Birthday day off

Enhanced parental leave

Cycle2Work scheme

Job summary

Clear Destination Inc. is seeking an on-site Infrastructure Project Support specialist to assist our Data Centre Modernisation and BAU operations. You will manage migrations of virtual machines and physical servers, install hardware, and help test relocated infrastructure.

You will collaborate with the wider team to ensure secure, well-documented changes, maintain cabling standards, and support Azure/Entra ID, M365, and enterprise services in a fast-paced retail environment.

Qualifications

• Data Centre migration project experience is required.
• Experience supporting both physical servers and virtualization platforms.
• Strong knowledge of Windows Server, Linux, AIX, and enterprise storage.
• Experience with Azure, Entra ID and M365 administration.
• Proven ability to develop and share technical documentation.

Responsibilities

• Lead on-site migration of VMs to the new Data Centre.
• Assist with physical server relocation and installation.
• Collaborate with teams to test relocated servers and document results.
• Maintain cabling standards and document network topology.
• Provide 3rd line operational support and troubleshoot issues.
• Contribute to BAU activities and service desk collaboration.

Skills

Data Centre migration

VMware & Hyper-V

Windows Server & Linux

Azure Entra ID & M365

PowerShell scripting

Documentation & handover

Problem solving & multitasking

Education

Microsoft Certified Windows Server Hybrid Administrator Associate

ITIL Foundation

Microsoft 365 Certification

Tools

Hyper-V

VMware

Windows Server

Linux

AIX

Azure

Entra ID

MECM/Intune

SQL Server

Job description

THE ROLE:

To support our in-house Infrastructure Team with a mix of project Support for our Data Centre Modernisation and also BAU Support across our organisations Enterprise Infrastructure.

WHAT YOU’LL BE DOING:

To be on site Project Support to our in-house Team for a Data Centre move, focusing on:

• Migration of Virtual Machines from old Data Centre to our modernised Data Centre


• Support the move of physical servers from old Data Centre to our modernised Data Centre


• Installation of physical hardware into racks in new Server Room


• Working with the wider Team to develop a strategy to test all relocated servers, both physical and virtual


• Cabling and patching across the new Data Centre infrastructure, accepting responsibility that all cabling is to a tidy, high standard and that documentation is created and shared appropriately


• Working within the Data Centre to resolve any issues arising from relocated Servers, troubleshooting, presenting fixes and documenting as necessary.


• Creating and sharing high and low-level documentation as required.

To support our in-house Infrastructure Team for day-to-day BAU activities to include:

• You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.


• You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements.


• Monitor & maintain infrastructure across stores, support centres & cloud platforms (Azure/EntraID).


• You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring


• Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.


• Assist with infrastructure upgrades, patching & lifecycle management.


• Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.

WHO YOU ARE:

Relevant certifications (or equivalent experience):

• Microsoft Certified Windows Server Hybrid Administrator Associate


• ITIL Foundation


• Microsoft 365

Required Skills:

• Past experience of a similar Data Centre Migration Project


• Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper‑V and VMware.


• Experience across a broad range of Server OS – Windows, Linux, AIX


• Experience of both legacy and current physical hardware and Virtualisation platforms


• Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services


• Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.

• Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.


• Experience with MECM (Config Manager) & Endpoint Manager (Intune)

• Experience with Active Directory Policy (Group Policy) Administration


• Basic Networking skills

• Familiarity with monitoring, automation tools and Powershell.


• Strong problem‑solving skills and ability to manage multiple priorities


• Experience with Enterprise Anti‑Virus solutions

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year


• Access to our reward platform for external discount and offers


• Private pension scheme


• Profit related bonus scheme


• Option to join our Healthcare Private Medical Scheme


• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you


• All employees are covered by our life assurance policy from day one


• Unlock extra leave with our buy more holiday scheme.


• Celebrate YOU! Enjoy an extra paid day off on your birthday each year


• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)


• Spread the cost of your commute with interest‑free season ticket loans


• Do your bit for the environment and save money with our Cycle2Work scheme


• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust