IT Manager

Deverell Smith Recruitment Ltd; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working

Salary sacrifice pension

Private medical insurance

Group life cover

Income protection

Enhanced maternity and paternity pay

Professional membership subscription

Dog-friendly office

9:30am–6:00pm

Job summary

Deverell Smith Recruitment Ltd is recruiting an IT Manager for a major European real estate group. Based in Central London, you will be the UK IT lead coordinating with the central IT team in Europe and providing end-user support across laptops, mobile devices and Microsoft 365.

The role is hybrid (three days in the office, two from home) with a £60,000 basic salary plus discretionary annual bonus, private medical insurance and a salary sacrifice pension.

Qualifications

• Solid experience in end-user IT support within a business setting.
• Hands-on Microsoft 365 knowledge, especially Outlook, Teams and SharePoint.
• Used to handling user accounts, permissions and starters and leavers.
• Organised, with good record keeping across assets, orders and approvals.
• Able to explain technical problems in plain English to non-technical colleagues.
• Yardi, Teams telephony, IT asset management or an ITIL or Microsoft certification would all help.

Responsibilities

• Provide day-to-day IT support for UK users on laptops, mobiles, printers and Microsoft 365, owning issues through to resolution or escalation.
• Manage joiners, movers and leavers with HR and line managers, provisioning accounts and devices and IT inductions.
• Oversee IT assets, mobile contracts and Teams telephony, maintain stock records and approve invoices.
• Work with suppliers on quotes, orders and budget tracking for the annual IT budget.
• Ensure new software goes through proper review and approval before purchase or install.
• Raise and track access requests for business systems including Yardi and provide first-line support.
• Look after the UK SharePoint intranet and assist the office manager with access control, CCTV and door entry.

Skills

End-user IT support

Microsoft 365

Account management

Record keeping

Tools

Outlook

Teams

SharePoint

Yardi

ITIL

Job description

IT Manager

Central London (hybrid, three days in the office)

Package: £60,000 basic plus discretionary annual bonus, private medical insurance and a salary sacrifice pension

The company
A major European real estate group with a commercial and residential portfolio across the UK, Germany and the Netherlands. Their London office opened in 2018 and has grown to around 80 people, with plenty of acquisition activity still going on. You'd be the main IT point of contact for the UK business, working closely with the group's central IT team in Europe.

The role

• Day-to-day support for UK users on laptops, mobiles, printers and Microsoft 365 (Outlook, Teams and SharePoint), owning each issue through to a fix or the right escalation
• Running joiners, movers and leavers with HR and line managers, from accounts and devices to IT inductions and getting kit back when people leave
• Managing IT assets, mobile contracts and Teams telephony, keeping stock records accurate and checking deliveries before invoices are signed off
• Working with suppliers on quotes, orders and faults, and preparing and tracking the annual IT budget
• Making sure new software goes through the proper review and approval process before anyone buys or installs it
• Raising and tracking access requests for business systems, including Yardi, and giving first-line support on them
• Looking after the UK SharePoint intranet and supporting the office manager on access control, CCTV and door entry

About you

• Solid experience in end-user IT support within a business setting
• Hands-on Microsoft 365 knowledge, especially Outlook, Teams and SharePoint
• Used to handling user accounts, permissions and starters and leavers
• Organised, with good record keeping across assets, orders and approvals
• Able to explain technical problems in plain English to non-technical colleagues
• Yardi, Teams telephony, IT asset management or an ITIL or Microsoft certification would all help

What's on offer

• £60,000 basic salary plus discretionary annual bonus
• 25 days holiday plus bank holidays
• Hybrid working, three days in the office and two from home
• Salary sacrifice pension
• Private medical insurance, group life cover and income protection
• Enhanced maternity and paternity pay (subject to eligibility)
• Professional membership subscription paid
• A dog-friendly office
• Monday to Friday, 9:30am to 6:00pm