IT Installations Engineer — Hybrid & Remote Friendly

Acora; Norwich; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days leave + holidays

Birthday off

Company Pension

Private medical

Gym membership

Cycle to work scheme

Learning opportunities

Job summary

Acora One is seeking an Installations Engineer to support customers across diverse technologies, including servers, networks, and Microsoft 365 deployments. You'll deliver projects end-to-end, from planning through to on-time completion, while maintaining detailed records and ensuring top-notch customer service.

The role supports a hybrid working pattern with a balance of office presence and remote work, and offers a benefits package including pension, private medical, and ongoing learning

Qualifications

• 3+ years of experience in IT support or internal/outsourced IT departments.
• Strong knowledge of Windows Server operating systems.
• Solid understanding of Microsoft 365 products and deployment.
• Knowledge of firewalls and IPsec tunnels.
• Understanding of IP-based networks and VLANs.
• Full clean manual driving licence.

Responsibilities

• Plan, install, and document IT systems and networks for varied customer projects.
• Deliver end-to-end projects from planning to on-time completion.
• Attend customer meetings and act as a confident project contact.
• Manage caseload and keep records using Dynamics and Halo PSA.
• Carry out server work, networking tasks, and Microsoft 365 deployments.
• Collaborate with internal teams to meet customer needs.
• Highlight opportunities for customer improvements with Account Managers.

Skills

Problem solving

Team collaboration

Customer communication

Education

CompTIA A+

CompTIA Network+

Microsoft Certified Expert certification

Tools

Microsoft Server Operating Systems

Microsoft 365

Firewalls & IPsec

IP-based networks & VLANs

Job description

Acora One is seeking an Installations Engineer to support customers across diverse technologies, including servers, networks, and Microsoft 365 deployments. You'll deliver projects end-to-end, from planning through to on-time completion, while maintaining detailed records and ensuring top-notch customer service.

The role supports a hybrid working pattern with a balance of office presence and remote work, and offers a benefits package including pension, private medical, and ongoing learning