Hybrid Applications Operations Engineer — Cloud & Automation

AHDB - Agriculture and Horticulture Development Board; Coventry; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

33 days annual leave + bank holidays

Life assurance 4x salary

Pension scheme

Volunteer day

Training and development

Discounts

Job summary

AHDB - Agriculture and Horticulture Development Board in Coventry is seeking an Applications Operations Engineer to join its Digital, Data and Technology team. The role is hybrid, with two to three days at the Coventry HQ and the remainder working remotely from home, Monday to Friday.

You will provide second/third-line support for business-critical applications, manage incidents, support change and release processes, and maintain integrations and automations across Microsoft 365 and Azure

Qualifications

• Experience supporting enterprise apps in an operational setting.
• Knowledge of Microsoft 365, Dynamics 365 or similar cloud business systems.
• Experience with Power Platform tools (Power Automate, Power Apps, Power BI).
• Understanding of ITIL service management processes (incident, change, problem, release).
• Strong troubleshooting, documentation and communication skills for both technical and non-technical audiences.
• Ability to collaborate with internal teams and third-party suppliers; Microsoft or ITIL Foundation certification is a plus.

Responsibilities

• Provide day-to-day operational support for key business applications (Dynamics 365, SharePoint, Power Platform).
• Investigate and resolve incidents, service requests and user issues within SLAs.
• Support patching, upgrades, releases and deployment with testing and rollback plans.
• Maintain configuration, environment, licensing and integration records.
• Support integrations using APIs, middleware and low-code tools (Power Automate, Logic Apps).
• Identify automation opportunities to improve workflows.
• Apply security and access controls per AHDB policies.
• Collaborate with teams, suppliers and partners to ensure reliability.

Skills

Troubleshooting

Documentation

Communication

Collaboration

ITIL knowledge

Tools

Dynamics 365

Power Platform

Power Automate

Power Apps

Power BI

Dataverse

SharePoint

Azure

Job description

AHDB - Agriculture and Horticulture Development Board in Coventry is seeking an Applications Operations Engineer to join its Digital, Data and Technology team. The role is hybrid, with two to three days at the Coventry HQ and the remainder working remotely from home, Monday to Friday.

You will provide second/third-line support for business-critical applications, manage incidents, support change and release processes, and maintain integrations and automations across Microsoft 365 and Azure