Installations Engineer — IT Projects & On‑Site Support

Acora - IT, Cyber & AI; Norwich; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Birthday off

Company Pension

Private medical

Gym membership

Cycle to work scheme

Learning opportunities

Job summary

Acora One in Norwich is seeking an Installations Engineer to install and document IT systems for customer projects, delivering end-to-end IT deployments across on-site and remote support channels. You will manage your caseload, coordinate with teams, and ensure ISO 9001/27001 standards are followed.

The role offers a hybrid working arrangement between office and remote locations, with a full-time permanent contract and salary up to £40,000, plus benefits. A valid UK driving licence is required.

Qualifications

• 3+ years in internal or outsourced IT department
• Strong knowledge of Microsoft Server Operating Systems
• Solid knowledge of Microsoft 365 products and their deployment
• Knowledge of firewalls and IPsec tunnels
• Understanding of IP-based networks and VLANs
• Full clean manual driving licence
• Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Expert (or in progress)

Responsibilities

• Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
• Delivering end-to-end project work — from initial planning through to successful, on-time completion
• Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
• Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
• Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
• Collaborating with internal teams to understand customer needs and ensure smooth project delivery
• Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
• Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
• Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)

Skills

MS Server

Microsoft 365

IPsec VPN

IP Networking

Firewalls

Driver's Licence

3+ years IT experience

Education

CompTIA A+

CompTIA Network+

Microsoft Certified Expert

Tools

Microsoft Dynamics

Halo PSA

Job description

Acora One in Norwich is seeking an Installations Engineer to install and document IT systems for customer projects, delivering end-to-end IT deployments across on-site and remote support channels. You will manage your caseload, coordinate with teams, and ensure ISO 9001/27001 standards are followed.

The role offers a hybrid working arrangement between office and remote locations, with a full-time permanent contract and salary up to £40,000, plus benefits. A valid UK driving licence is required.