IT Infrastructure Team Lead

Project Freelance; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Client in London’s Paddington area is seeking an IT Infrastructure Team Leader to guide a skilled team responsible for on-premises and cloud infrastructure, including network, hosting, and servers.

You will drive incident and change management, DR/BCP, and vendor relations, delivering infrastructure services in alignment with strategy and roadmaps. A background of 5–7 years in hands-on leadership is required.

Qualifications

• Proven experience of supporting a large 24x7 operations and leading a multi-skilled team through change
• Technically delivered a Cloud migration project
• Exceptional people management skills to inspire and motivate a team of highly technical specialists
• Managing internal and third-party resources to plan, design, build and run the enterprise IT infrastructure
• Experience delivering infrastructure changes in a fast paced, high frequency change environment
• Understanding of enterprise best practice infrastructure management, including automation/orchestration, monitoring, and logging
• Experience in mixed on-premises/cloud environments (Azure/AWS)
• Knowledge of information security threats and prevention methods
• ITIL V3 Foundation certified and ITIL-aligned environments
• Excellent stakeholder management experience
• Broad understanding of technologies to enhance service offerings (e.g., Microsoft stack, virtualization, data centre)

Responsibilities

• Manage, mentor, and develop a 3rd line infrastructure engineering team
• Collaborate with IT management, 3rd parties, and product owners to deliver infrastructure services
• Oversee infrastructure governance and ensure roadmaps and architecture are followed
• Manage incidents, changes, and requests per SLA/OLA
• Serve as first escalation point for service/delivery issues
• Lead proactive incident, problem, change, and configuration management
• Ensure adequate resources to meet ongoing support requirements
• Maintain DR/BCP plans with regular testing and defined RPOs/RTOs
• Manage third-party relationships to add value

Skills

Leadership

IT Infrastructure

Cloud migration

ITIL Foundation

Stakeholder management

Education

ITIL V3 Foundation certification

Tools

Azure

AWS

Linux

PowerShell

Ansible

Office 365

Job description

IT Infrastructure Team Lead

Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader.

You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services.

This covers network, hosting, and server infrastructure (on-premises and cloud).

As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects.

We are looking for an Infrastructure Team Leader with at least 5 to 7 years proven hands-on expertise who has knowledge managing & improving technologies, security, and compliance for internal led standards.

Main Accountabilities

• Responsible for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team
• Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge
• Management, administration, and operational support of the infrastructure
• Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy
• Managing Incidents and Requests in line with agreed SLA's/OLA's
• Providing a first point of escalation for the team in respect of service/delivery issues
• Proactive incident, problem, change and configuration management
• Management of resources ensuring adequate cover is maintained to deliver the existing support requirements
• Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing
• Managing effective and value adding third party relationships.

Key Requirements

• Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition
• Technically delivered a Cloud migration project
• Exceptional people management skills to inspire and motivate a team of highly technical specialists
• Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure
• Experience of delivering infrastructure changes within a fast paced, high frequency change environment
• An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging
• Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS
• Working knowledge of information security threats and the best way to prevent them
• Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments
• Excellent stakeholder management experience
• Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are:

• Microsoft based server infrastructures and back-office technologies
• Linux/open-source technologies
• Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models
• Virtualisation technologies
• Data Centre and Edge Networking
• Infrastructure and Endpoint security technologies
• Office 365 and Microsoft Azure
• Scripting, PowerShell, Ansible

The Client is based in Paddington London.

The salary for this position is in the range £65K - £75K plus benefits.