IT Infrastructure Support Manager

Nexus Jobs; Greater London; Hybrid; GBP 58,000 - 98,000; Full time

Job summary

Nexus Jobs in London seeks a Senior IT Support Manager to lead the IT operations and drive strategic projects across security, networks, and systems. You will oversee critical IT tasks, manage asset inventories, and partner with stakeholders to deliver scalable infrastructure services.

The role requires 5–7 years in IT management, a strong background in cloud and on‑premise technologies, and proven leadership. Some remote work is possible; salary ranges from £58k to £98k per year.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS or related field.
• 5–7 years IT management experience.
• Experience leading large IT projects and rolling out IT infrastructures.
• Strong knowledge of computer systems, security, networks, databases, and phone systems.
• Professional certifications preferred (A+, Network+, CCNA, MCP).

Responsibilities

• Support employees with technical assistance.
• Analyze systems and assets, implement upgrades and training.
• Lead large IT projects including design and deployment of new IT systems.
• Maintain operations of OS, security tools, servers, email, laptops, desktops, apps, and hardware.
• Define IT strategy, architecture, and processes; manage vendors and test strategies.

Skills

IT Management

Project Management

Security & Networking

Leadership

Creative Thinking

Education

Bachelor's degree in IT/CS or related

Tools

Cisco

Meraki

AWS

Windows/Linux

Okta

Dynamics 365

Microsoft 365

Job description

Salary: £58,000 - 98,000 per year

Requirements

• Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5-7 years experience in IT management
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Experience across different software solutions, including desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring
• Experience across different hardware solutions, including Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points, and Cisco Unified Communications
• Expertise with implementing, configuring, and testing solutions
• Proven leadership skills
• Strong creative and analytical thinking
• Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)

Responsibilities

• Support our employee population and provide technical assistance
• Analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training
• Lead large IT projects, including the design and deployment of new IT systems and services
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Monitor performance of information technology systems and make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Supervise daily operations of network and server infrastructure
• Align IT infrastructure with current and future business requirements and goals
• Evaluate risk and develop network recovery and backup processes
• Assess and purchase new and replacement hardware
• Test, troubleshoot, and adjust information systems to operate effectively
• Implement security of the network, data, and its storage and communication systems
• Ensure network components meet business needs and work together seamlessly
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Develop and execute disaster procedures and maintain data backups
• Manage information technology and computer systems
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, information security, and control structures

Technologies

• AWS
• Android
• Cloud
• Cisco
• Hardware
• Support
• Linux
• macOS
• MCP
• Mobile
• Network
• Security
• Windows
• iOS
• Nexus

More

We are seeking a Senior IT Support Manager to join our team in London, with some remote working possible. This is a permanent, full-time role in our I.T. & Communications sector with a salary of 75,000 to 90,000. In this position, you will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth.

last updated 36 week of 2026