IT Infrastructure Manager

JR United Kingdom; York; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking an IT Infrastructure Manager to oversee the smooth operation of its IT systems. The role involves developing strategic plans, providing high-level support, and ensuring compliance with security standards. Candidates should have significant experience in an SME environment with outstanding problem-solving skills.

Qualifications

• 5+ years' experience in IT infrastructure roles.
• Experience in SME environments with 1000+ users.
• Experience with cloud migrations and ISO27001:2022.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for all infrastructure-related issues.
• Ensure infrastructure availability including servers, networking, and messaging.

Skills

Problem-solving

Troubleshooting

Education

ITIL qualifications

MCSE

Tools

Microsoft Exchange

Sophos

SQL

Arcserve

Forcepoint

PTRG

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions to meet business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure that meets business needs and aligns with the wider business strategy.
• Identify opportunities to leverage technology to improve business processes and performance.
• Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick resolution.
• Support the provision of business-specific solutions, ensuring standards for service and compliance are maintained.
• Ensure infrastructure availability and support, including:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing and File Storage
• Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience with ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting skills
• ISO27001:2022 experience
• Experience with Windows Server cloud migrations

This job posting is active and accepting applications.