IT Infrastructure Manager

JR United Kingdom; Peterborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an IT Infrastructure Manager who will ensure the smooth operation of IT systems for around 1000 users. This role requires expertise in Windows Servers, Active Directory, cloud migrations, and adherence to security standards. The ideal candidate will have significant experience in strategic planning, problem-solving, and relevant certifications like MCSE.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience with ITIL qualifications.
• ISO 27001:2022 experience.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability and support.

Skills

Problem-Solving

Troubleshooting

Education

MCSE

Tools

Microsoft Exchange

SQL

Microsoft Entra

Sophos

Arcserve

Forcepoint

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities:

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of our business and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal/external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring adherence to standards for service and compliance.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage and Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed:

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO 27001:2022 experience
• Experience with Windows Server cloud migrations

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