IT Infrastructure Manager

JR United Kingdom; Bedford; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking an IT Infrastructure Manager to oversee their IT systems and support strategic development. The role requires substantial experience in managing infrastructure for a user base of over 1000, with responsibilities for compliance and optimizing technology use. Candidates must exhibit a strong problem-solving ability and hold relevant IT certifications.

Qualifications

• Minimum 5 years' experience in IT roles, ideally with over 1000 users.
• Experience with ISO27001:2022 and Windows Server cloud migrations.
• Outstanding problem-solving skills and ITIL certifications.

Responsibilities

• Develop and implement strategic plans for IT infrastructure.
• Provide 3rd line support for infrastructure issues.
• Ensure compliance with security certifications.

Skills

Problem-solving

Troubleshooting

Cloud migrations

Education

ITIL qualifications

MCSE certification

Tools

Microsoft Exchange

SQL

Sophos

Arcserve

Forcepoint

PTRG

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions to meet business and customer requirements and help develop the strategic direction. Ensuring that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc., is essential. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar environment with circa 1000+ users is required.

Responsibilities

Develop and implement a strategic plan for IT infrastructure that aligns with business needs and strategy.

Identify opportunities for leveraging technology to improve business processes and performance.

Provide 3rd line support for infrastructure-related issues, managing internal and external resources for quick resolution.

Support the provision of business-specific solutions, ensuring standards for service and compliance are met.

Ensure infrastructure availability and support, including:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN & Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed

Minimum 5 years' experience in similar roles.

Experience working in an SME environment with circa 1000+ users.

Experience with ITIL qualifications and industry certifications such as MCSE.

Outstanding problem-solving and troubleshooting skills.

Experience with ISO27001:2022.

Experience with Windows Server cloud migrations.

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