IT Infrastructure Manager

JR United Kingdom; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is looking for an IT Infrastructure Manager to ensure the smooth operation of IT infrastructure and systems. The role involves developing strategic plans, offering technical support, and ensuring compliance with security standards while supporting around 1000 users. Candidates should have significant experience coupled with relevant IT qualifications.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience in an SME environment with circa 1000+ users.
• Outstanding problem-solving skills.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for all infrastructure-related issues.
• Ensure infrastructure availability including Servers, Messaging, and Networking.

Skills

Problem Solving

Troubleshooting

Technical Support

Education

MCSE

ITIL qualifications

ISO27001:2022

Tools

Windows Server

Microsoft Exchange

SQL

Arcserve

Sophos

Job description

As the IT Infrastructure Manager, you will be responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer needs and help develop the strategic direction. Ensuring that our infrastructure is implemented securely using guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with security certifications are key aspects of this role. Candidates should have experience in a similar-sized environment with circa 1000+ users.

Responsibilities

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets business needs and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring adherence to standards for service and compliance.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry relevant qualifications such as MCSE
• Outstanding problem solving and troubleshooting skills
• ISO27001:2022 experience
• Experience with Windows Server cloud migrations

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