IT Infrastructure Manager

JR United Kingdom; Reading; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the UK is seeking an experienced IT Infrastructure Manager to oversee the operation of their IT systems. This role requires strategic planning and expertise in managing a complex IT environment supporting over 1000 users. The successful candidate will deliver effective IT solutions while ensuring compliance with industry standards and certifications.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience with 1000+ users in SME environments.
• Outstanding problem-solving and troubleshooting abilities.

Responsibilities

• Develop and implement strategic IT infrastructure plans.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability, including servers and networking.

Skills

Problem-solving

Troubleshooting

Technical expertise

Education

MCSE

ISO27001:2022

ITIL qualifications

Tools

Windows Servers

Microsoft Exchange

SQL

Sophos

Arcserve

Forcepoint

Office 365

Job description

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As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely using guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities

• Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of the business and aligns with the wider business strategy.
• Identify opportunities for leveraging technology to improve business processes and performance.
• Provide 3rd line support for all infrastructure-related issues, working with and managing internal/external resources for quick and timely resolution.
• Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are adhered to.
• Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN & Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing and File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO27001:2022 experience
• Windows server cloud migrations

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