IT Incident & Change Admin – Contract

Wipro; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Wipro Limited in London is seeking an IT Incident Management professional to resolve priority incident tickets, perform initial triage, document observations, and support change requests within defined SLAs. You will monitor incident lifecycles, analyze root causes, and contribute to service improvement plans, collaborating with clients and internal teams to ensure quality and timely resolution.

The role emphasizes process adherence, accurate logging, and proactive mitigation to reduce repeat

Qualifications

• Mandatory Linux Admin skills.

Responsibilities

• Triaging and resolution of tickets: Perform initial triage for high priority incident tickets (P2) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and document observations and related root causes to support evaluation of mitigation measures.
• Resolution of service requests: fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• SLA monitoring: Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Change request execution: Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
• Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
• Incident analysis: Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Skills

Linux Admin

Job description

Wipro Limited in London is seeking an IT Incident Management professional to resolve priority incident tickets, perform initial triage, document observations, and support change requests within defined SLAs. You will monitor incident lifecycles, analyze root causes, and contribute to service improvement plans, collaborating with clients and internal teams to ensure quality and timely resolution.

The role emphasizes process adherence, accurate logging, and proactive mitigation to reduce repeat