IT Helpdesk Technician

VenturEd Solutions

Leicester

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Full personal membership to private healthcare

25 days of holiday plus bank holidays

Generous paid sick leave

Enhanced paid parental leave

Death in Service Insurance

Generous salary sacrifice pension scheme

Job summary

An established education technology company is seeking an IT Helpdesk Technician to provide technical support for users. The role involves assisting with hardware and software installations, troubleshooting issues, and maintaining inventories. Ideal candidates will have an associate degree in Computer Science or equivalent experience.

Qualifications

2 years of IT experience preferred.
Experience supporting Microsoft Windows and Apple Mac OS preferred.
Knowledge of network security practices and antivirus software.

Responsibilities

Provide end-user support via remote assistance and telephone.
Install, repair, and maintain desktop and laptop computers.
Assist in maintaining hardware and software inventory.

Skills

Analytical skills

Problem-solving skills

Interpersonal communication

Education

Associate degree in Computer Science

Tools

Microsoft Windows

Apple Mac OS

Office 365

Job description

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Human Resources Generalist at VenturED Solutions

Position Overview:

Provide technical support for remote and onsite users. This position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance

Position Description:

DUTIES & RESPONSIBILITIES:

Provide end user support via remote assistance and telephone. Document incoming helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Assist in maintaining hardware and software inventory for asset management.
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in administering the telephone system and all user handsets
Assist in creating or updating end user support documents within knowledge management
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience preferred
2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment preferred
2+ years’ experience supporting Microsoft Office applications preferred
Advanced knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Knowledge of network security practices and Antivirus software preferred

· Other Skills:

Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL (foundational level, but exposure to more detail than foundation is often necessary)

WORKING CONDITIONS:

Normal office environment
Extending viewing of computer screens

ESSENTIAL FUNCTIONS:

Spends time at a computer workstation and desk.
Moves throughout department or other locations to access or exchange information.
May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
May involve lowering oneself to file, and reaching, twisting or turning.
Involves handling office materials, typing, writing and other tasks that require manual dexterity.
Ability to communicate information.
This job may require accommodating different bodily movements and physical abilities

About Us:

VenturEd Solutions UK comprises of market-leading education technology companies trusted by over 18,000 school establishments. Our family of products provide customers with tangible benefits by reducing costs, offering your staff more time to focus on their priorities and working alongside your leadership teams to achieve your strategic priorities.

Our suite includes communications, payments, analytics, data integration solutions, and school website design. Home of Groupcall, Teachers2Parents, SchoolMoney, BehaviourWatch, SchoolPod, Parentapps, WisePay, Assembly, and Xporter.

Why Work Here?:

Full personal membership to our private healthcare, AXA PPP
25 days of holiday, plus the bank holidays
Generous paid sick leave
Enhanced paid parental leave
Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
Generous salary sacrifice pension scheme

VenturEd Solutions is an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. VenturEd Solutions aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.

Additional Factors:

All persons hired will be required to