Information Technology Support Technician

Experis; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services company in Macclesfield is seeking an IT Support Technician for their onsite Tech Bar. This role focuses on delivering exceptional face-to-face technical support, resolving issues for Windows and Apple devices, and maintaining user satisfaction. Ideal candidates will have experience in troubleshooting, customer service, and familiarity with Microsoft Office 365 applications. A collaborative approach is key to this position.

Qualifications

• Proven experience providing in-person technical support in a customer-focused environment.
• Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
• Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.

Responsibilities

• Deliver high-quality, face-to-face technical support to end users via the Tech Bar.
• Maintain a customer-first approach, ensuring users are informed throughout the support process.
• Collaborate with IT support teams to escalate and resolve issues efficiently.

Skills

Customer-focused

Technical support

Communication skills

Troubleshooting

Tools

Active Directory

Microsoft Office 365

ServiceNow

Job description

Experis Macclesfield, England, United Kingdom

Experis Macclesfield, England, United Kingdom

Job Title: IT Support Technician – Tech Bar (Onsite)

Location: Macclesfield, UK

Overview

We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience.

Key Responsibilities

• Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
• Maintain a customer-first approach, ensuring users are informed throughout the support process.
• Collaborate with IT support teams to escalate and resolve issues efficiently.
• Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box).
• Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.
• Utilise tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.
• Assist with antivirus software management in an enterprise environment.
• Maintain accurate asset inventory records and support asset management processes.
• Use ServiceNow for ticket logging, tracking, and resolution (desirable).
• Proven experience providing in-person technical support in a customer-focused environment.
• Excellent communication skills, with the ability to explain technical issues in simple terms.
• Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
• Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
• Proficiency in supporting Windows 10, Microsoft Office 365, and Lenovo desktop/laptop hardware.
• Experience supporting Microsoft Office applications, especially Outlook and Teams.
• Familiarity with cloud-based storage solutions such as OneDrive and Box.
• Awareness of antivirus software management in enterprise environments.
• Understanding of asset management processes and procedures.
• Experience supporting Apple Mac OS and iOS devices.
• Mobile device setup and deployment experience.
• Knowledge and experience of ServiceNow ITSM platform.

Working Style

• Comfortable working in a high-visibility, customer-facing role.
• Able to balance desk-based support with proactive floor walking to provide at-desk assistance.
• Focused on delivering an outstanding customer experience at all times.

How to apply?

Send a CV to [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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