IT Helpdesk Technician

Smiley & Co, Ltd.; Godalming; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading coeducational independent school in Godalming is seeking an IT Helpdesk Technician to provide support services to staff and pupils. The role involves ensuring IT systems are operational, providing hardware and software support, and delivering excellent customer service. The ideal candidate will have experience with Microsoft and Apple systems and a passion for IT support.

Qualifications

• Continuously learn and maintain up-to-date technical skills with strong support from the IT Department.

Responsibilities

• Provide exemplary customer service for all customers.
• Respond to service requests and ensure all are logged in the helpdesk system.
• Ensure IT facilities are fully operational when required.
• Provide IT support during lessons.
• Provide hardware and software support for devices and systems.

Skills

Microsoft Operating System installation and support

Microsoft Application Software installation and support

Apple Mac computers and devices

Windows 10/11 and Office 365

Hardware installation and support in a networked environment

Job description

Location

Godalming, Surrey GU7 2DX

Salary

up to £32,000 per annum, depending on the skills of the candidate

Hours

Monday to Friday, 08:30–17:00 (plus one hour unpaid for lunch)

Closing Date

Thursday 9 October 2025

The School is a leading coeducational independent school located on a picturesque 250-acre campus in Surrey. Established in 1611, they are committed to providing an exceptional education that empowers students to achieve their full potential in a supportive and inclusive environment. Their core values of kindness and belonging are fundamental to their thriving community.

The Role

The Head of IT reports to the Deputy Bursar. The IT department at the School is responsible for the provision and maintenance of all IT infrastructure and systems in use throughout the School. The IT department is a busy department, responsible for the delivery and support of all IT, telecommunications and access control systems across the campus. The IT Department comprises of three teams reporting to the Head of IT.

• The Infrastructure team is responsible for managing, maintaining and developing the School infrastructure, servers and wireless/wired network.


• The IT Support team is responsible for handling first line support and ensuring the smooth running of the School on a day-to-day basis.


• The Project, Applications and Academic Support team is responsible for providing support of all key applications. They are also responsible for developing and training on these systems, managing the associated databases and all data and reporting services.

Key Responsibilities

Provision of IT Support Services (approx. 70% of time) The IT Helpdesk Technician will provide a wide range of support services, escalating to one of the more experienced IT staff when necessary. The role requires an adaptable and enthusiastic approach to performing a wide variety of duties. These include but are not limited to:

• Always provide exemplary customer service for all customers, which includes all staff and pupils as well as the wider school community and when applicable third parties (e.g. event organisers or delegates).


• Respond to service requests via email, Helpdesk tickets, phone calls, personal contact or other methods and ensure all are logged in the helpdesk system.


• To ensure school IT facilities in rooms, computer rooms, boarding houses and other academic areas are fully operational when required. This will include computers, projectors and docking stations


• To provide IT support during lessons in rooms and computer rooms.


• Provide hardware support for desktop and laptop computers, mobile devices including iPads, printers, copiers, peripherals, phones.


• Provide software support for the standard school systems, escalating to the Applications Support Manager when necessary.


• To build school computers to standard images.


• To install computer systems across the School.


• Regular updating of the helpdesk systems and asset databases as work progresses through to completion.

Skills And Qualifications

The IT Helpdesk Technician will continue their training in house with strong support from other members of the IT Department team, but is expected to learn and maintain up to date technical skills including:

• Microsoft Operating System installation and support


• Microsoft Application Software installation and support


• Apple Mac computers and devices


• Windows 10/11 and Office 365


• Hardware installation and support in a networked environment

Desirable Knowledge & Skills

• Some experience in supporting different AV setups


• Basic knowledge of IP Telephony


• Some experience supporting iPhones, iPads, Android and other mobile devices.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application.