IT Helpdesk Specialist – Windows & Networking Support

Placements24; Southampton; On-site; GBP 8,200 - 11,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Training opportunities

Structured IT team

Job summary

Placements24 is seeking a diligent Helpdesk Analyst to join the IT support team in Randburg. You will deliver first-line technical assistance to employees, troubleshoot hardware and software, and maintain IT infrastructure to ensure smooth daily operations.

You will respond to user requests via the ticketing system, document solutions, and collaborate with senior staff on upgrades. A strong customer service mindset and solid Windows knowledge are essential for success in this busy office

Qualifications

• Experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and common office applications.
• Proficiency in basic network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support tickets effectively.
• High school diploma or equivalent; relevant IT certifications are a plus.

Responsibilities

• Respond to and resolve IT support requests and incidents logged via the ticketing system.
• Provide technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and related hardware.
• Assist users with login issues, password resets, and application access.
• Document technical solutions and create user guides for common IT problems.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Skills

Windows OS

Office applications

Network troubleshooting

Customer service

Ticketing systems

Education

High school diploma or equivalent

IT certifications (plus)

Job description

Placements24 is seeking a diligent Helpdesk Analyst to join the IT support team in Randburg. You will deliver first-line technical assistance to employees, troubleshoot hardware and software, and maintain IT infrastructure to ensure smooth daily operations.

You will respond to user requests via the ticketing system, document solutions, and collaborate with senior staff on upgrades. A strong customer service mindset and solid Windows knowledge are essential for success in this busy office