IT Support Specialist - Cross-Platform Helpdesk

Methods Business and Digital Technology; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

LinkedIn Learning access

Management development programme

Wellness 24/7 Confidential employee‑a

Social events in office: Breakfast Tue

Holiday 25 days + purchase scheme

Pension Salary Exchange Scheme

Life Assurance 4x base salary

Private Medical Insurance

Worldwide Travel Insurance

Job summary

Methods Business and Digital Technology in London is seeking a driven IT Helpdesk professional to provide first-line support for colleagues, manage Salesforce tickets, and resolve hardware/software issues across Windows and MacOS devices. The role includes asset management, documentation, and collaboration on IT projects within a security-conscious environment.

The successful candidate will handle incident logging, user assistance, and participate in supplier relations while contributing to

Qualifications

• Experience providing first-line IT helpdesk support.
• Ability to meet ticket deadlines and multitask.
• Willingness to undergo UK security vetting (UKSV).
• Excellent diplomacy and professional attitude.
• Experience with Salesforce or similar ticketing systems is a plus.

Responsibilities

• Provide first line support to colleagues via phone and ticket system.
• Manage requests via ticketing system (Case Management) within Salesforce.
• Support hardware/software issues on company devices (Windows PCs, Macs, iPhones, Samsung devices).
• Manage accounts and licensing via Microsoft Administration Portal.
• Process invoicing each month for software managed by IT team.
• Create clear documentation of internal IT procedures and guides.
• Engage in asset purchasing and supplier relations.
• Log and track IT problems through to resolution.
• Helpdesk ticketing administration and ownership.

Skills

IT support fundamentals

Windows & MacOS support

MS Office incl. SharePoint Online

Customer-focused communication

Tools

Azure

Job description

Methods Business and Digital Technology in London is seeking a driven IT Helpdesk professional to provide first-line support for colleagues, manage Salesforce tickets, and resolve hardware/software issues across Windows and MacOS devices. The role includes asset management, documentation, and collaboration on IT projects within a security-conscious environment.

The successful candidate will handle incident logging, user assistance, and participate in supplier relations while contributing to