Helpdesk Analyst

Gattaca; Fareham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Gattaca is seeking an IT Support professional in Fareham to join our busy IT team. You'll troubleshoot hardware and software, manage tickets and ensure timely resolutions while delivering strong customer service.

Working with internal teams, you will document issues and resolutions and help maintain smooth IT operations across the retail environment, including shifts and weekends as needed. The role emphasizes accuracy, documentation, and proactive communication to uphold our reputation for

Qualifications

• Proven troubleshooting and problem-solving experience.
• Clear communication and customer service skills.
• Experience managing multiple support tasks and tickets.

Responsibilities

• Provide expert IT support for hardware and software issues.
• Manage and maintain support tickets with timely resolutions.
• Document and log support activities and resolutions.
• Collaborate with internal teams to maintain IT operations.
• Deliver high-quality customer service to protect company reputation.

Skills

Troubleshooting

Communication skills

Task prioritisation

Retail IT systems

Shift work

Job description

Key Responsibilities:

You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.

Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends