Helpdesk Support Technician

Labourscope; High Wycombe; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Labourscope is seeking a motivated Helpdesk Support Technician to join the team in High Wycombe. You will deliver first-class support across a range of technologies and provide phone and remote assistance to a growing client base from desktops to servers.

The role requires solid experience with Windows desktops/servers, Active Directory and Office, plus good networking knowledge and strong communication skills. A methodical problem-solving approach and a passion for IT are essential.

Qualifications

• Experience troubleshooting Windows Desktops and Server OS.
• Experience with Active Directory and Office suite.
• Good networking knowledge and strong communication.
• Methodical approach to problem solving and passion for IT.

Responsibilities

• Provide first-class service to clients and support remotely.
• Assist clients from desktops to mission critical servers.
• Offer phone and remote support and maintain documentation.

Skills

Windows desktop troubleshooting

Windows Server

Active Directory

Office Suite

Networking

Communication skills

Problem solving

Job description

Enthusiastic and passionate staff are at the heart of everything wedo.

For the right candidates we provide extensive technical and business experience, and the opportunity to work in a varied and challengingenvironment.

We are constantly on the lookout for promising candidates.

We are currently activelyseeking:

Helpdesk Support Technician

Currently we have an exciting opportunity for an enthusiastic Helpdesk Support Technician to compliment our team based in their High Wycombe offices. The candidate will be met with huge potential for variety, growth and development within this continuously expanding business.

As a Helpdesk Support Technician you will be responsible for providing a first class service in an extensive range of technologies and systems for our clients as well as providing phone and remote support for their client base from desktops to mission critical servers.

The ideal candidate will have:

• experience with troubleshooting Windows Desktops, Server operating systems;
• active Directory and a good working knowledge of the Office suite;
• good understanding of networking;
• excellent communications skills;
• possess a methodical approach to problem solving and above all else a passion for IT.