Helpdesk Analyst

Placements24; Southampton; On-site; GBP 8,200 - 11,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Training opportunities

Structured IT team

Job summary

Placements24 is seeking a diligent Helpdesk Analyst to join the IT support team in Randburg. You will deliver first-line technical assistance to employees, troubleshoot hardware and software, and maintain IT infrastructure to ensure smooth daily operations.

You will respond to user requests via the ticketing system, document solutions, and collaborate with senior staff on upgrades. A strong customer service mindset and solid Windows knowledge are essential for success in this busy office

Qualifications

• Experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and common office applications.
• Proficiency in basic network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support tickets effectively.
• High school diploma or equivalent; relevant IT certifications are a plus.

Responsibilities

• Respond to and resolve IT support requests and incidents logged via the ticketing system.
• Provide technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and related hardware.
• Assist users with login issues, password resets, and application access.
• Document technical solutions and create user guides for common IT problems.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Skills

Windows OS

Office applications

Network troubleshooting

Customer service

Ticketing systems

Education

High school diploma or equivalent

IT certifications (plus)

Job description

About the Role

Our client is seeking a diligent Helpdesk Analyst to join their IT support team in Randburg. This role is essential for providing first-line technical assistance to employees, ensuring the smooth functioning of IT systems and services across the organization. You will be responsible for troubleshooting hardware and software issues, responding to user requests, and maintaining IT infrastructure. This is a great opportunity for a technically proficient individual to contribute to a busy office environment and develop their IT career.

Key Responsibilities

• Respond to and resolve IT support requests and incidents logged via the ticketing system.
• Provide technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and related hardware.
• Assist users with login issues, password resets, and application access.
• Document technical solutions and create user guides for common IT problems.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Requirements

• Previous experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and common office applications.
• Proficiency in basic network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support tickets effectively.
• High school diploma or equivalent; relevant IT certifications are a plus.

Benefits

• Competitive annual salary.
• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Opportunities for IT training and professional development.
• A structured and supportive office-based IT team environment.