IT Service Desk Analyst — Fast, Impactful Support (Doncaster)

Polypipe; Doncaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holidays

Holiday purchase scheme

Life Assurance x3 salary

Pension matched up to 8%

Genuit Sharesave scheme

Job summary

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line IT support and ensuring colleagues stay productive by resolving hardware, software and application issues.

You will be the primary contact for technical support, diagnosing and resolving incidents, and ensuring service levels are met. A UK driving license and willingness to travel to group sites are required.

Qualifications

• Experience in an IT Service Desk or technical support environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Microsoft Windows desktop operating systems.
• Experience with Microsoft 365, SharePoint and Exchange/mailbox administration.
• Basic Active Directory knowledge, including user administration and permissions management.
• Understanding of hardware support, software deployment and device configuration.
• Familiarity with ITSM, ticketing and knowledge management systems.
• Strong communication and customer service skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Act as the first point of contact for IT incidents, queries and service requests.
• Log, categorise and manage tickets accurately within service management systems.
• Diagnose and resolve technical issues, escalating where appropriate.
• Provide support and guidance on applications, hardware, systems and security best practices.
• Fulfil service requests within agreed service levels and timelines.
• Assist with problem management activities, identifying trends and contributing to long-term solutions.
• Configure, deploy and maintain desktop, laptop, mobile and printer devices.
• Support software installation, licensing, updates and troubleshooting.
• Contribute to knowledge articles, documentation and continuous service improvement initiatives.

Skills

IT Service Desk experience

Troubleshooting

Windows OS

Communication skills

Independence & prioritization

Tools

Microsoft 365

SharePoint

Exchange

Active Directory

Job description

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line IT support and ensuring colleagues stay productive by resolving hardware, software and application issues.

You will be the primary contact for technical support, diagnosing and resolving incidents, and ensuring service levels are met. A UK driving license and willingness to travel to group sites are required.