Junior Helpdesk Engineer

TN United Kingdom; West Malling; Hybrid; GBP 25,000; Full time

Job summary

An innovative company is seeking a motivated Junior Helpdesk Engineer to join their dynamic team. This role involves providing essential technical support across various channels, ensuring high service levels are maintained. You'll be part of a rapidly growing organization committed to excellence in education and public sector services. With opportunities for professional development and a supportive work environment, this position is perfect for those looking to advance their career in IT support. Join a team where your contributions will shape the future of service delivery and customer satisfaction.

Benefits

25 days annual leave plus bank holidays

Extra day off at Christmas

Discount schemes including retail and gym memberships

Life assurance coverage

Qualifications

• Excellent communication skills for non-technical users.
• Experience in diagnosing and resolving technical problems.

Responsibilities

• Provide expert technical support and meet KPIs.
• Respond to support requests via calls, chat, and emails.

Skills

Communication Skills

Problem-Solving

Technical Support

IT Service Management Tools

Tools

Ticketing Systems

Job description

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Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Role

Junior Helpdesk Engineer

Salary

£24,310

Location

Kings Hill/Hybrid

Duration

12 month FTC

About the Role

Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services Group, is seeking a Junior Helpdesk Engineer to support all Helpdesk duties across the group, providing effective technical assistance and ownership of support requests.

Why Join CSG?

CSG aims to be recognized as a global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across 33 trading brands. The company is growing rapidly at 25% annually through organic growth, acquisitions, and strategic partnerships. Joining now offers an exciting opportunity to be part of shaping CSG's future.

Key Responsibilities

1. Provide expert technical support, ensuring helpdesk duties meet KPIs and service levels.
2. Respond to support requests via calls, chat, emails, and in-person, resolving issues promptly.
3. Maintain detailed records of incidents and requests, documenting resolution steps.
4. Stay updated on industry trends to offer the best support and advice.
5. Collaborate with service providers and external suppliers to resolve issues and escalate as needed.
6. Troubleshoot and diagnose complex IT problems, sharing knowledge with colleagues.
7. Work with other departments to support company goals and ensure alignment with business objectives.
8. Ensure data security and compliance with security protocols.
9. Assist in onboarding new team members and maintaining knowledge resources.

What We Offer

• 25 days annual leave plus bank holidays
• An extra day off at Christmas
• Discount schemes including retail and gym memberships
• Life assurance coverage

Minimum Requirements

• Excellent communication skills, capable of explaining technical issues to non-technical users.
• Experience in diagnosing and resolving technical problems, advising on systems and services.
• Proactive problem-solving skills and ability to handle multiple tasks efficiently.
• Familiarity with IT service management tools and ticketing systems.

About the Organizations

Commercial Services Group (CSG): The largest LATCO in the UK, owned by Kent County Council, generating over £800m annually, serving over 16,000 education and public sector customers globally.

Cantium: A back-office services provider established by Kent County Council, partnering with local government, education, and private sectors to deliver tailored IT solutions.

We promote diversity and inclusivity and encourage applications from all qualified candidates. Reasonable adjustments are available during the application and interview process—please inform us if needed.