IT Service Desk Analyst - 1st/2nd Line Support (Travel)

Gregory Distribution Ltd; Cullompton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Additional holiday purchasing scheme*

Retail discounts with Circular Benefi­

Retail Trust Wellbeing Support*

and more.

Excellent holiday allowance.

Life assurance, pension, sickness

Job summary

Gregory Distribution Ltd invites applications for an IT Service Desk / Support Analyst to provide 1st and 2nd line support across our extensive UK network. You will handle incidents, service requests, and user issues with a customer‑first approach across Windows, Office apps, warehouse systems, and multi-site networking.

Role includes on‑call shifts and occasional travel to other Gregory Group locations. Requires a full UK driving licence and willingness to travel; salary £28,000–£32,000 with

Qualifications

• Minimum of 2 years' experience in a similar IT support role.
• Confident in supporting users of varying technical ability.
• Ability to manage workload and meet deadlines.
• Willingness to travel across UK sites and support out-of-hours rota.

Responsibilities

• Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email and ITSM platform.
• Log, categorise, prioritise and update tickets in line with SLAs.
• Support, triage and resolve issues across Windows, Office, and business-critical systems.
• Fulfil user and access requests including account setup, mailbox and Teams administration.
• Investigate, triage and escalate tickets with clear handovers and documentation.
• Deploy and maintain IT assets, liaising with suppliers and third-party providers.
• Assist with IT aspects of site openings, relocations and equipment refreshes.
• Communicate updates to users and manage expectations through to resolution.
• Participate in out-of-hours support and travel to other Gregory Group locations.

Skills

IT support 2+ yrs

Communication skills

Attention to detail

Self-management

Travel readiness

Full UK driving licence

Job description

Gregory Distribution Ltd invites applications for an IT Service Desk / Support Analyst to provide 1st and 2nd line support across our extensive UK network. You will handle incidents, service requests, and user issues with a customer‑first approach across Windows, Office apps, warehouse systems, and multi-site networking.

Role includes on‑call shifts and occasional travel to other Gregory Group locations. Requires a full UK driving licence and willingness to travel; salary £28,000–£32,000 with