Helpdesk Analyst — MS 365 & Cloud Support

Gleeson; Sheffield; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement 26 days +

Discretionary Bonus Scheme

Holiday Buy Back Scheme

Company Pension Scheme

Private Medical Insurance Scheme

Healthshield membership

Life Assurance Scheme

Share Purchase Plan

Highstreet/ Store Discounts

Development Opportunities

Job summary

Gleeson Homes is seeking a Helpdesk Analyst to join our IT team at the Head Office in Sheffield. You will handle day-to-day IT incidents, provide first/second-line support, and work closely with the IT Manager to resolve issues for a user base across multiple locations.

The role requires experience in a busy helpdesk environment, knowledge of Microsoft technologies, and willingness to travel between sites. Monday-Thursday hours, with Friday shorter, and weekend rota cover.

Qualifications

• Experience in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing.
• Support hardware and software for 650 users across multiple sites.
• Travel between office locations and sites may be necessary to support users and deployments.
• Experience with COINS ERP is advantageous.

Responsibilities

• Assist in supporting hardware and software for 650 users across 6 offices and 80 sites.
• Monitor helpdesk system and escalate 2nd line issues as needed.
• Coordinate with third-party providers to resolve issues.
• Support Business Analyst and IT teams in ticket reviews and problem solving.
• Provide excellent customer service in all interactions with customers.

Skills

Time management

Communication skills

Organized

Team player

Customer service

Problem solving

Attention to detail

Willingness to travel

Tools

Microsoft Office 365

SharePoint

JIRA

COINS ERP

Microsoft Intune

Job description

Gleeson Homes is seeking a Helpdesk Analyst to join our IT team at the Head Office in Sheffield. You will handle day-to-day IT incidents, provide first/second-line support, and work closely with the IT Manager to resolve issues for a user base across multiple locations.

The role requires experience in a busy helpdesk environment, knowledge of Microsoft technologies, and willingness to travel between sites. Monday-Thursday hours, with Friday shorter, and weekend rota cover.