IT Helpdesk Advisor: 1st/2nd Line Support & Cloud Apps

Southyorkshireapprenticeships; United Kingdom; Remote; GBP 21,000 - 32,000; Full time

Job summary

NOWSKILLS LIMITED is seeking an IT Helpdesk Support Advisor to provide frontline and second-line technical support for internal users. The role focuses on Microsoft 365 cloud services, end-user devices, and related business applications to keep staff productive with minimal downtime.

You will log and manage tickets, assist with deployments and patch management, and help with IT projects and security best practices. Experience in a fast-paced IT environment is preferred.

Qualifications

• Customer-facing IT support experience
• Ability to prioritise and log tickets clearly
• Familiarity with Microsoft 365 cloud services and end-user devices

Responsibilities

• Provide first and second-line IT support via phone, email, remote and in-person.
• Log, prioritise, and resolve support tickets with the helpdesk system.
• Assist with Microsoft 365 administration and Exchange Online management.
• Support Teams, SharePoint Online, and OneDrive for Business usage.
• Configure Windows devices and user accounts; assist with device/software setup.
• Troubleshoot network issues (VPN, DNS, DHCP, Wi‑Fi) and escalate where needed.
• Maintain documentation of processes and asset records.

Skills

Customer care skills

Logical

Tools

Microsoft 365

Azure AD/Microsoft Entra ID

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Windows 10/11

Active Directory

Job description

NOWSKILLS LIMITED is seeking an IT Helpdesk Support Advisor to provide frontline and second-line technical support for internal users. The role focuses on Microsoft 365 cloud services, end-user devices, and related business applications to keep staff productive with minimal downtime.

You will log and manage tickets, assist with deployments and patch management, and help with IT projects and security best practices. Experience in a fast-paced IT environment is preferred.