2nd Line IT Helpdesk Engineer — Farnborough Office

Microbyte-Solutions-Ltd-1; Farnborough; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

White Label IT is seeking a 2nd line Helpdesk Engineer to join our Farnborough-based team. You’ll handle escalated queries, troubleshoot desktops, laptops, and mobile devices, and support Office 365/Azure AD environments.

This role suits someone with 1–2 years in a 1st/2nd line role, strong communication, and a proactive approach to problem solving in a fast-growing company serving UK clients.

Qualifikationen

• 1–2 years’ experience in a 1st/2nd line or similar support role
• Strong working knowledge of Windows 10/11 and Windows Server environments
• Experience with Microsoft 365, Azure AD, and Exchange Online
• Solid understanding of networking concepts: IP, DNS, DHCP, VPNs, VLANs
• Familiar with RMM tools, ticketing systems, and remote support tools (e.g. TeamViewer, AnyDesk)
• Hands-on experience with Active Directory, group policies, and permissions
• Confidence in supporting cloud and hybrid environments
• Excellent communication and customer service skills, especially under pressure
• Certifications such as CompTIA A+, Network+, MS-900, AZ-900, or similar are a big plus

Aufgaben

• Handling escalated support queries via phone, remote tools, and email
• Investigating and resolving complex end-user issues across desktops, laptops, and mobile devices
• Troubleshooting network-related issues (e.g., DNS, DHCP, routing, firewalls)
• Supporting Office 365, Azure AD, and on-prem Active Directory environments
• User and device management via Microsoft 365 Admin Centre and/or Intune
• Assisting with onboarding/offboarding, user access and permissions, and account configuration
• Collaborating with senior engineers and 3rd-party vendors on escalations
• Assisting with project work such as system upgrades, migrations, and deployments
• Documenting procedures and solutions clearly in the ticketing system

Kenntnisse

Windows 10/11

Windows Server

Microsoft 365

Azure AD

Exchange Online

Networking basics

Active Directory

Group policies

Remote support

Customer service

Communication

CompTIA A+

CompTIA Network+

AZ-900

MS-900

Tools

RMM tools

Ticketing systems

Remote support tools

Intune

Microsoft 365 Admin Centre

Jobbeschreibung

White Label IT is seeking a 2nd line Helpdesk Engineer to join our Farnborough-based team. You’ll handle escalated queries, troubleshoot desktops, laptops, and mobile devices, and support Office 365/Azure AD environments.

This role suits someone with 1–2 years in a 1st/2nd line role, strong communication, and a proactive approach to problem solving in a fast-growing company serving UK clients.