IT Helpdesk Specialist – Grow with a Cloud-First Team

Tonbridge & Malling Borough Council; St Mary's Platt; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Easy parking

Training & development

LGPS membership

Résumé du poste

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to greet users, diagnose and resolve IT problems, and deliver first-line and some second-line support as you progress.

You will assist with Microsoft 365, Intune, Windows 11, devices, and remote/onsite support, following security and data governance policies; training and career progression are available within a graded framework.

Qualifications

• Experience in customer service or technical support.
• Familiarity with Microsoft 365 applications.
• Knowledge of Intune, Windows environments and device management.
• Ability to follow technical procedures and maintain records.
• Willingness to learn and progress within a graded career structure.

Responsabilités

• Diagnose and resolve IT problems and service requests at first line and, where appropriate, second line.
• Log, prioritise, update and escalate calls with clear records.
• Support PCs, laptops, tablets, mobiles, printers and peripherals.
• Assist with Microsoft 365, Teams, Outlook and Exchange Online activities.
• Set up and configure laptops, software and devices using SCCM and Intune.
• Assist joiners/movers/leavers and keep asset records accurate.
• Contribute to imaging, networking, server support and data restoration as skills grow.
• Use remote tools to troubleshoot issues.
• Help protect security and report incidents or breaches.
• Support Council premises and other locations within the borough.

Connaissances

Customer service

IT support

Microsoft 365

Intune

Windows 11

Configuration Manager

Security awareness

Networking basics

Outils

Intune

Configuration Manager

Windows 11

Description du poste

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to greet users, diagnose and resolve IT problems, and deliver first-line and some second-line support as you progress.

You will assist with Microsoft 365, Intune, Windows 11, devices, and remote/onsite support, following security and data governance policies; training and career progression are available within a graded framework.