IT Service Desk Analyst: 1st/2nd Line Support Onsite

Mackenzie Jones IT; Cambridgeshire and Peterborough; In loco; GBP 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

31 Days Annual Leave

Pension Scheme

Health Cash Plan

Life Assurance

Income Protection

Employee Assistance Programme

Training & Development

Retail Discounts

Cycle to Work

Eyecare Contributions

Descrizione del lavoro

Mackenzie Jones IT is seeking a technically capable IT Service Desk Analyst with 1st and some 2nd line IT support experience to join the Business Systems team of a leading international organisation in North Cambridgeshire.

The role involves hands-on support across Microsoft 365, cloud services, Windows devices, business applications, user account administration and end-user infrastructure, and managing incidents and service requests to resolution.

Competenze

• 1st & 2nd Line IT Support experience.
• Microsoft 365 and Exchange Online troubleshooting.
• AD/User Admin tasks and access management.
• Cloud services and VPN connectivity support.
• Windows OS, devices and peripherals troubleshooting.
• IT ticketing systems and incident management.
• Ownership of issues from contact to resolution with SLAs.
• Device provisioning and inventory support.
• Network connectivity troubleshooting for end users.
• Support for business applications and IT infrastructure.

Mansioni

• Provide hands-on IT support across desktop, apps and devices.
• Troubleshoot and resolve incidents within SLA targets.
• Administer user accounts and permissions.
• Coordinate with internal teams and third-party providers.

Conoscenze

1st & 2nd Line IT Support

Microsoft 365

Active Directory / User Administration

Cloud Services

Windows Desktop Support

IT Service Management / Ticketing

Incident Management & SLAs

IT Hardware & Device Provisioning

Networking / Connectivity

Business Applications Support

IT Infrastructure Support

Major Incident Support

Customer Service & Communication

Strumenti

Microsoft Entra ID

Exchange Online

Microsoft Intune

Descrizione del lavoro

Mackenzie Jones IT is seeking a technically capable IT Service Desk Analyst with 1st and some 2nd line IT support experience to join the Business Systems team of a leading international organisation in North Cambridgeshire.

The role involves hands-on support across Microsoft 365, cloud services, Windows devices, business applications, user account administration and end-user infrastructure, and managing incidents and service requests to resolution.