IT Help Desk Technician – Career Growth & Training

Tonbridge and Malling Borough Council; London Borough of Southwark; On-site; GBP 26,000 - 43,000; Full time

Benefits offered by this job

Generous annual leave

Easy parking

Supportive team environment

Professional development

LGPS eligibility

Job summary

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to join a cloud-first IT team. You will be the first point of contact for staff, resolving issues across laptops, mobile devices, and Microsoft 365 services, with progression through grades as competencies grow.

The role offers a permanent, full-time contract with a 37-hour week on a two-shift rota (08:00–17:00). Training and development opportunities are available as you advance.

Qualifications

• Experience in customer service or technical support and ownership of requests.
• Clear communication and ability to stay calm when assisting users.
• Strong problem solving and prioritisation under pressure.
• Familiar with Microsoft 365 apps and services and end-user devices.
• Understanding of data protection, cyber security and routine IT backup basics.
• Ability to follow procedures and work independently or with a team.

Responsibilities

• Diagnose and resolve IT problems and service requests as first-line support.
• Log, prioritise, update and escalate tickets with clear records.
• Support PCs, laptops, tablets, mobile devices, printers and software.
• Assist users with Microsoft 365, Teams, Outlook and Exchange Online.
• Configure devices using tools like Configuration Manager and Intune.
• Assist joiners/movers/leavers and keep asset records accurate.

Skills

Customer service

Communication

Problem solving

Teamwork

Willingness to learn

Education

IT qualification or certification

Tools

Microsoft 365

Outlook/Exchange Online

Microsoft Teams

Intune

Windows OS

Job description

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to join a cloud-first IT team. You will be the first point of contact for staff, resolving issues across laptops, mobile devices, and Microsoft 365 services, with progression through grades as competencies grow.

The role offers a permanent, full-time contract with a 37-hour week on a two-shift rota (08:00–17:00). Training and development opportunities are available as you advance.