IT Help Desk Technician – Career Growth in Cloud-First IT

Tonbridge and Malling Borough Council; Tonbridge; Hybrid; GBP 26.000 - 43.000; Vollzeit

Benefits dieser Stelle

Generous annual leave

Accessible parking

Supportive team environment

Training & CPD

LGPS eligibility

Zusammenfassung

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to join an ambitious digital team. You will be the first point of contact, assisting staff and Members with IT issues across devices, software and services.

The role offers career progression across grades, with training opportunities and a clear path to more responsibility as you develop your skills within a cloud-first authority.

Qualifikationen

• Experience in customer service or technical support and ability to own requests through to resolution.
• Friendly, helpful approach with good communication and calmness under pressure.
• Familiarity with Microsoft 365 apps and services and standard end-user hardware.
• Understanding of basic IT concepts, data backup and information security principles.

Aufgaben

• Diagnose and resolve IT problems and service requests at first-line; second-line where grade permits.
• Log, prioritise, update, and escalate calls; maintain clear records.
• Support PCs, laptops, tablets, mobile devices, printers and Microsoft software.
• Assist users with Microsoft 365, Teams, Outlook, Exchange Online and Intune-related tasks.
• Set up and configure devices using tools like Configuration Manager and Intune.
• Support joiners, movers and leavers and keep asset records accurate.
• Assist in areas like imaging, networking, server support, software deployment, backup monitoring.

Kenntnisse

Customer service experience

Good communication

Problem solving

Willingness to learn

Ausbildung

IT qualification or certification

Tools

Microsoft 365

Intune

Configuration Manager

Outlook

Exchange Online

Windows Server

Linux

Jobbeschreibung

Tonbridge & Malling Borough Council is seeking an IT Help Desk Support Officer to join an ambitious digital team. You will be the first point of contact, assisting staff and Members with IT issues across devices, software and services.

The role offers career progression across grades, with training opportunities and a clear path to more responsibility as you develop your skills within a cloud-first authority.